QuantumLoopAI

QuantumLoopAI

QuantumLoopAI is a London company that builds EMMA, an AI receptionist that answers incoming patient phone calls for NHS GP surgeries and Primary Care Networks. EMMA handles many calls at the same time, captures details such as appointment requests, and transfers calls that need a person to the practice team. It handles administrative and general queries but does not give clinical advice or triage, and directs urgent cases to 999 or 111. The company says EMMA is DTAC-certified and used across hundreds of GP surgeries.

Key Features

• Instant call answering: Answers every patient call, with many calls handled at the same time to remove the 8am queue.
• Multilingual calls: The company says EMMA speaks all major languages used by NHS patients.
• Call notes for clinicians: Each call is captured as a written note with full patient details for the practice team.
• Transfers and follow-up: Calls needing a human are redirected or transferred, and dropped calls get an automatic follow-up.
• NHS integrations: Integrates with NHS consultation tools such as Accurx.

Use Cases

• GP surgery reception: Takes routine phone demand off reception staff.
• Appointment requests and recalls: Captures appointment requests and supports QOF recalls and fewer missed appointments.
• PCNs and at-scale providers: Phone access across groups of practices.

Getting Started

GP surgeries, PCNs and ICBs can book a demo: https://www.quantumloopai.com/