OnClarity

OnClarity: Agentic customer service that checks its own work

OnClarity is an agentic customer service platform that runs a five-stage loop (listen, reason, act, verify, learn) on one data layer across voice, chat and digital channels. AI agents answer customers on chat and voice, every conversation is scored against the company's own rubric, and what the loop finds is written back to the knowledge base.

Key Features

• Voice of Customer: Calls and IVR recordings, chat, email, WhatsApp, social posts, app reviews, tickets and CSAT or NPS surveys land on the same data layer in real time, with PII removed at ingestion.
• Signal correlation: Public signal from reviews and social is joined to contact centre tickets and calls, so a spike in one channel can be read next to the other and routed to the right team.
• AI Support Agent: AI agents resolve conversations end to end on chat and voice, in the customer's dialect, inside the existing contact centre.
• Agent Assist: Human agents get a drafted reply in their own console, with the source it came from and a confidence score.
• Confidence-based handover: Below a threshold the company sets, the conversation passes to a human agent with everything so far attached.
• Agent QA: Scores 100% of conversations, human or AI, against one rubric, with verdicts of verified, unverified, incomplete or failed and a reason code on every failure.
• Brain Guard: Finds questions the knowledge base cannot answer and articles that contradict each other, then writes the missing article or fixes the conflict.
• Flexible deployment: Runs in an in-region cloud, a sovereign private cloud or fully on-premise with GPU inference in the customer's own datacenter, and is model and cloud agnostic.
• Security: SOC 2 compliant, GDPR and PDPL aligned, with encryption in transit and at rest, and role-based access that is fully logged.

Use Cases

• Contact centres: Automating repetitive calls and chats while handing complex cases to people.
• Quality teams: Moving from reviewing a small sample of calls to scoring every conversation.
• CX and product teams: Turning feedback from every channel into evidence for product decisions.
• Regulated industries: Banks, telecoms and other large operators that need data to stay in-region or on-premise.

Pricing

No public pricing. OnClarity starts with a 30-day pilot at a fixed price and fixed scope, run on the company's historical transcripts, ticket exports and knowledge base, and credited in full against a first-year contract. Demos are available on request.

Getting Started

• Website: onclarity.com
• Request a demo: onclarity.com/demo

OnClarity suits enterprise contact centres that want AI agents on voice and chat plus a way to check and improve every answer they give.