Lupa

Lupa

Lupa is a London company founded in 2023 that builds an AI practice management system for veterinary clinics. Alongside records, booking, billing and payments, it includes voice features: an AI Receptionist that answers inbound calls and makes outbound booking calls, and Lupa Notes, an AI scribe that listens to the consultation and writes the clinical note. The company says vets save 5 minutes per consult with the scribe.

Key Features

• AI Receptionist: Answers inbound calls and calls clients with overdue appointments such as boosters and post-op checks, then books a time. Each call is logged with a recording, transcript and summary.
• AI scribe (Lupa Notes): Records the consult with live transcription from phone or desktop and generates a structured note from templates such as SOAP, surgical or dentistry.
• AI assistant (Jerry): Answers plain-language questions from the live patient record, with links to the source entries.
• AI billing and summaries: Compares consult notes against invoice lines to flag missed charges and builds a patient summary on each record.
• Practice management: Scheduling, invoicing, Lupa Pay payments and integrations with IDEXX, Zoetis, WhatsApp and NVS.

Use Cases

• Independent vet practices: One system for records, phones and clinical notes.
• Hospitals and groups: Charge capture, protocols and patient flow across sites.
• Farm and equine vets: Ambulatory and yard-based workflows.

Getting Started

Pricing is per site and per user, with demos booked on the website: https://lupapets.com/