Luna by PraxiPal

Luna: Die KI-Rezeptionistin für Ihre Praxis

Luna is an AI receptionist developed by PraxiPal GmbH designed to seamlessly integrate into medical and therapeutic practices. It independently answers calls, resolves patient inquiries, and coordinates appointments around the clock, acting as a natural extension of the practice team.

Key Features

• Natural Conversations: Conducts phone calls like a trained staff member without a robotic feel or keypad menus.
• Independent Request Resolution: Handles appointment bookings, rescheduling, general questions, and prescription requests automatically.
• 24/7 Availability: Takes every call during peak times, outside office hours, and on weekends, handling multiple calls simultaneously.
• Multilingual Support: Automatically detects and switches languages, such as conducting full conversations in English.
• Practice Software Integration: Connects directly to practice management systems (PVS) for real-time appointment booking, or operates as a standalone assistant without integration.
• Data Security: Fully GDPR-compliant (DSGVO-konform) and hosted on European servers.
• Analytics and Control: Filters and prioritizes requests based on custom rules while providing insights into call times and reasons.

Use Cases

• Staff Shortages: Relieves the practice team during stressful days, illness, vacations, or general understaffing.
• New Patient Acquisition: Ensures no initial contact is lost, optimizing calendar capacity by capturing every inquiry.
• Medical Specialties: Applicable for dentistry, general medicine, orthodontics, specialists, therapeutic professions, and veterinary medicine.

Getting Started

Implementation takes only a few hours, requiring less than two hours of effort from the practice. The process includes an initial consultation, technical setup, and activation with active support during the first weeks.

Website: https://praxipal.com/

Luna provides medical practices with a reliable, automated solution to manage high call volumes, ensuring continuous accessibility and reducing the administrative burden on staff.