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    Livvia

    Livvia

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    Healthcare

    AI voice agent for healthcare: automates, qualifies, and manages patient calls.

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    About Livvia

    Livvia: L’agent vocal IA pour les professionnels de santé

    Livvia is an AI-powered voice agent designed for healthcare professionals to automate the management of incoming telephone calls. The platform handles reception, qualification, and prioritization of patient requests, freeing up time for secretarial teams and improving the daily operations of medical practices without replacing human contact.

    Key Features

    • Intelligent Call Reception: Answers all calls 24/7, ensuring no patient call is missed, even during peak times.
    • Request Qualification and Prioritization: Analyzes and classifies calls by urgency to provide secretaries with clear, actionable information.
    • Simultaneous Calls Handling: Supports up to 10 concurrent lines to avoid wait times and lost calls.
    • Centralized Dashboard: All call data and requests are structured and accessible in a unified dashboard for easy follow-up.
    • Automated Call Transfer and Urgency Management: Transfers urgent calls to dedicated numbers, ensuring rapid intervention when necessary.
    • Multilingual Support: Responds in multiple languages based on the patient’s profile, with information transcribed in French for the dashboard.
    • Multichannel Communication: Centralizes telephone, email, SMS, and WhatsApp messages for unified interaction with patients.
    • GDPR Compliance and Data Security: Data are hosted in Europe and managed according to GDPR regulations, ensuring confidentiality and security.

    Use Cases

    • Medical or dental practices needing to automate and prioritize incoming calls.
    • Clinics aiming to reduce distractions and optimize staff time for high-value tasks.
    • Healthcare professionals seeking seamless call management, urgent request handling, and better patient communication.
    • Practices wanting to ensure continuous availability, even during staff absences or activity peaks.

    Getting Started

    • Website: https://livvia.fr
    • Demo Request: Demo appointments can be booked directly via the website homepage.

    Livvia brings intelligent automation to healthcare call management, helping practices and clinics ensure no call is lost, requests are properly prioritized, and secretarial staff are freed to focus on higher-value activities and patient care, all while maintaining human connection and regulatory compliance.