Liberate

Liberate: AI-Powered System of Action for Insurance

Liberate provides insurance-native AI agents designed for sales, servicing, and claims. The platform offers AI-driven solutions for the end-to-end resolution of calls, emails, and SMS, helping agencies, brokers, and carriers manage call volumes, streamline workflows, and lower costs.

Key Features

• Voice AI and 24/7 Support: Answers incoming inquiries instantly without downtime, ensuring no missed calls and providing constant assistance.
• Claims Automation: Allows customers to file claims without a representative by verifying identity, gathering details, and filing the claim automatically.
• Multilingual Capabilities: Automatically recognizes and switches between English, French, and Spanish using advanced text-to-speech technology for natural conversations.
• Reporting Dashboard: Offers full call transcripts, recordings, sentiment analysis, and a proprietary smoothness grade for quality control.
• System Integrations: Integrates with existing systems to automatically update CRMs, generate leads in rating engines, and handle policy changes.
• Warm Transfers: Intelligently escalates to human agents when necessary, providing them with context and relevant information about the customer's inquiry.
• Enterprise-Grade Security: Delivers data-compliant security with HIPAA, SOC 2, PCI, and GDPR certifications.

Use Cases

• Customer Service and Support: Resolving routine customer inquiries, emails, and SMS messages to remove hold times and free staff for skilled work.
• Claims Processing: Automating digital First Notice of Loss (FNOL) implementations and streamlining claim workflows for carriers.
• Sales and Lead Generation: Generating leads directly within rating engines through automated interactions.

Getting Started

Website: https://www.liberateinc.com/

Liberate redefines how insurers engage with customers by offering seamless automation, real-time support, and data-driven insights to boost efficiency and achieve high resolution rates for customer calls.