Hamming AI

Hamming AI: Enterprise Voice Agent Testing & Production Monitoring

Hamming AI is an automated testing and production monitoring platform designed for voice and chat agents. It provides a complete quality assurance solution from pre-launch testing to production monitoring, helping high-growth startups, banks, and healthtech companies ensure the reliability of their AI agents.

Key Features

• Auto-Generated Tests: AI automatically generates test scenarios directly from your agent prompt, delivering the first test report in under 10 minutes.
• Load Testing at Scale: Run over 1,000 concurrent calls per minute to simulate real-world conditions, including accents, background noise, and interruptions.
• Production Call Replay: Convert live conversations into replayable test cases with caller audio, ASR text, and expected intent in a single click.
• Comprehensive Metrics & Benchmarking: Track over 50 built-in metrics, including latency, hallucinations, sentiment, and compliance, with component-level breakdowns for STT, LLM, and TTS.
• DTMF & IVR Emulation: Simulate IVR trees and send DTMF tones to verify agents can navigate legacy systems without human assistance.
• CI/CD & API Integration: Integrate testing into GitHub Actions, Jenkins, or any CI/CD pipeline using REST APIs to block bad prompts from reaching production.
• Enterprise Security: SOC 2 Type II certified and HIPAA compliant with BAA available.

Use Cases

• Appointment Scheduling: Verify appointment details, manage multiple time zones, and handle complex calendar conflicts for AI receptionists.
• Drive-Thrus: Deploy agents capable of handling complex orders, dietary restrictions, allergies, and high-volume rush hour conditions.
• Customer Support: Launch 24/7 agents that maintain compliance, handle emotional conversations, and escalate appropriately to human agents.
• Healthcare & Clinical Trials: Conduct HIPAA-compliant patient interactions, deliver prescription reminders, and manage emergency escalation protocols.
• High Volume Recruiting: Screen candidates and generate call quality reports to ensure a robust and fair hiring process.

Getting Started

Website: https://hamming.ai/

Hamming AI enables voice AI teams to scale quality assurance, catch regressions during prompt changes, and confidently deploy production-ready voice agents across high-stakes industries.