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    Bespoken AI

    Bespoken AI

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    Automated testing, monitoring, and benchmarking for IVR, chatbots, and LLMs.

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    About Bespoken AI

    Bespoken: Automated Testing, Monitoring, and Benchmarking for Conversational AI

    Bespoken empowers enterprises to optimize contact center and customer journeys through fully automated testing, monitoring, and benchmarking for IVR, chatbots, and large language models (LLMs). Since its founding in 2017, Bespoken has helped organizations automate quality assurance for conversational AI applications, ensuring high-quality customer experiences at scale.

    Key Features

    • Automated Testing:

      • Functional Testing: Run end-to-end tests for IVR, webchat, WhatsApp, email, SMS, and more. Easily create and maintain tests by typing inputs and expected responses.

      • Exploratory Testing: AI-driven tools automatically navigate and probe IVR and chatbot systems for defects, security issues, and user experience problems.

      • Model/LLM Testing: Validate and test ASR, LLM, and NLU models for accuracy, safety, and reliability. Identify and flag hallucinations and incorrect responses in generative AI.

    • Continuous Monitoring:

      • 24/7 monitoring of live conversational AI solutions with real-time alerts via email or SMS. Detect outages and issues before they impact customers.

    • Load Testing:

      • Measure system capacity by simulating high volumes of calls, chats, and emails to ensure scalability and reliability.

    • Multi-Channel & Multi-Lingual Support:

      • Test and monitor across all customer communication channels and support more than 100 languages and hundreds of dialects.

    • DevOps Integration:

      • Native integration with GitHub, CircleCI, Jenkins, and other DevOps tools for seamless CI/CD workflows.

    • Comprehensive Reporting:

      • Detailed reports with replayable audio, video, and debug logs. Export data in CSV, Excel, and PDF formats.

    • Worldwide Coverage:

      • Test phone systems anywhere in the world using in-country numbers from a variety of carriers.

    • Customer Support:

      • Superior customer service with fast response times and dedicated support channels.

    Use Cases

    • Contact Centers:

      • Ensure IVR and chatbot systems are reliable, accurate, and deliver exceptional customer experiences.

    • AI and LLM Developers:

      • Validate and monitor generative AI models for safety, accuracy, and brand alignment.

    • Enterprises with Global Operations:

      • Test and monitor customer support systems across multiple languages and channels.

    • Solution Integrators and Consultants:

      • Benchmark and improve systems for clients using automated testing and monitoring tools.

    Pricing

    • Self-Serve: $2,000/month for functional testing, continuous monitoring, AI Explorer, and all channels (except WhatsApp). Includes 5,000 interactions per month and self-service support.

    • Guided: $3,000/month for expert guidance, all channels, 10,000 interactions, and dedicated support.

    • Enterprise: Custom plans for unlimited users, interactions, and advanced deployment options.

    Getting Started

    • Website: bespoken.ai

    • Free Trial: Start a 14-day free trial and begin testing your IVR and chatbot applications immediately.

    • Support: Access self-service help, documentation, training videos, and dedicated support channels for troubleshooting and onboarding.

    • Contact: Fill out the contact form for inquiries, demos, or custom solutions.

    Bespoken provides enterprises with the tools and expertise to automate quality assurance for conversational AI, ensuring systems are reliable, scalable, and deliver exceptional customer experiences across all channels.