Gnani.ai

AI Agents for Enterprises

Gnani.ai provides AI agents for enterprises to automate interactions across voice, SMS, WhatsApp, chat, and email. These agents are designed to understand intent, trigger workflows, and close the loop with measurable impact, helping businesses scale service while maintaining a local feel. The platform offers a complete AI suite for enterprise CX operations, featuring omnichannel and multi-lingual capabilities, low latency, and a no-code builder.

Products

Inya Workforce: Omnichannel AI automation with 24/7 bots that resolve routine requests. Features include LLMs & SLMs Integration, Agentic AI Workflows, Voice-to-Voice Capability, and an Intelligent Knowledge Base.
Inya Assist: A real-time agent copilot that suggests responses, summarizes conversations, and drives next actions. Features include Automatic Note-Taking & Summarization, AI-Suggested Responses, and Real-Time Coaching.
Inya Shield: A voice biometrics and authentication solution to authenticate voices and stop spoofing. Features include Continuous Authentication, AI-Powered Voice Biometrics, Anti-Spoofing & Liveness Detection, and Real-Time Analytics.
Inya Insights: An agentic AI platform for call analytics that provides automated QA by scoring conversations and flagging risks. Features include Deep Customer Interaction Insights, Automated Quality Assurance, Sentiment Analysis, and Customizable Dashboards.
Inya DIY: A no-code platform to build agentic voice and chat agents. Features include Omnichannel Automation, Multilingual & Multimodal Support, and LLM + SLM Powered Intelligence.

Core Technology

Speech to Text: Converts speech to text in real time with advanced transcription and intent recognition.
Text to Speech: Generates natural-sounding voice responses in multiple languages and tones.
Translate: Provides real-time multilingual translation for seamless conversations.
SLM & RAGs: Offers real-time call analytics, summarization, and next-best-action add-ons.
Additional capabilities include Language Switch Identification, Barge Handling, Noise Cancellation, and Accent Conversion.

Use Cases

Gnani.ai's platform is applied across various business functions:

Marketing & Sales: Lead generation and qualification, funnel drop-off recovery, campaign outreach, and upsell/cross-sell promotions.
Customer Experience: 24/7 FAQ bots, proactive status updates, service/appointment scheduling, complaint registration, and KYC automation.
Collections: Pre-due and post-due payment reminders, settlement negotiation, bounce-charge recovery, and promise-to-pay tracking.
Agent Assist: Real-time knowledge retrieval, suggested responses, script compliance, and automated call summaries.
Analytics: QA automation, performance dashboards, compliance and risk monitoring, and conversation and sentiment analysis.
Internal Help Desk: Internal FAQs for employees, IT helpdesk automation, talent acquisition pre-screening, and onboarding checklists.

Industries Served

Banking & NBFC
Insurance
Automobile
Consumer Durables
BPOs
Telecom
Real Estate
Healthcare
Hospitality
Edtech
Technology

Getting Started

Website: https://www.gnani.ai/