Exotel

Exotel: The AI-Led CX Ecosystem

Exotel is an AI-powered customer experience platform that unifies AI agents, contact centers, and telecom infrastructure into a single ecosystem. Designed to balance automation with human empathy, the platform helps businesses reduce repeat contacts, increase AI containment rates, and lower the cost to serve while managing over 25 billion interactions annually.

Key Features

• Intelligent AI Agents: Deploy AI voice and chat agents capable of resolving routine queries with up to a 75% containment rate, featuring frictionless escalation to human teams.
• AI-Powered Contact Center: Context-aware omnichannel contact center equipped with AI Agent Assist for real-time guidance, delivering up to 40% productivity gains.
• Unified Communication Stack: Telecom-grade platform offering voice and messaging APIs with 99.99% uptime and sub-300 ms voice latency.
• Conversation Intelligence: Automatically analyze 100% of interactions for quality, compliance, and sentiment to drive continuous improvement.
• Enterprise-Grade Infrastructure: Features 150+ ready-to-use integrations, responsible AI guardrails, and compliance controls at every layer.

Use Cases

• Customer Support: Automate routine queries and provide human agents with real-time context and next-best actions.
• Sales and Marketing: Utilize the platform for sales automation and marketing campaigns across voice and text channels.
• Debt Collection: Streamline and automate debt collection communications.

Getting Started

Website: https://exotel.com/

Exotel enables enterprises to deliver reliable connectivity, AI-powered engagement, and actionable insights across their customer journeys.