Dialpad
AI-powered contact center platform automating customer service and sales communications.
Startup Program
Dialpad has a Dialpad for Startups program. Qualified companies get 10 free seats of Dialpad Connect and Dialpad Meetings for life, plus continuing discounts on additional products. The program requirements include being a startup, usually having angel/VC investment, being scalable, having up to 25 employees for the free tier, being new to Dialpad, and being located in the US, Canada, UK, Australia, or New Zealand.
Apply here: https://www.dialpad.com/dialpad-for-startups/
About Dialpad
Dialpad: Agentic AI-Powered Contact Center & Communications
Dialpad is an all-in-one customer communication platform powered by proprietary AI. It centralizes the customer experience by providing real-time insights, automated note-taking, and analytics to keep teams productive across voice, chat, SMS, and email channels.
Key Features
- 24/7 AI Agents: Execute complex workflows autonomously via voice and digital channels, enabling instant resolution for scheduling appointments, processing orders, and managing refunds without transfers or wait times.
- Advanced AI Capabilities: Includes AI CSAT, AI Live Coach, AI Playbooks, AI Recaps, AI Scorecards, AI Transcription, and conversational intelligence.
- Enterprise-Grade Security: Features advanced data protection, secure audit logs, and robust security controls.
- Omnichannel Scalability: Manage thousands of customers simultaneously across voice, chat, SMS, and email while maintaining a consistent experience.
- Extensive Integrations: Integrates with business applications including Salesforce, Zendesk, Microsoft Teams, Google Workspace, Zoho, Front, Hubspot, and Microsoft Dynamics.
Use Cases
- Customer Service: Manage high-performing contact centers using real-time AI tools to exceed customer expectations.
- Sales Prospecting: Equip sales teams with AI-powered insights and automations to close more deals.
Getting Started
Website: https://www.dialpad.com/fr/
Dialpad delivers an enterprise-grade, AI-first communication platform that accelerates workflows, automates post-call tasks, and provides clear insights for both support and sales teams.
