ConnectLingua

ConnectLingua: AI Live Voice Translation for Contact Centers

ConnectLingua is an AI-powered live voice translation platform designed specifically for contact centers. It enables real-time voice communication across more than 50 languages, allowing agents to resolve issues faster and replace traditional third-party human interpreters.

Key Features

• Real-Time Voice Translation: Supports live translation across 50+ languages for seamless communication.
• Security and Compliance: Adheres to global standards including ISO 27001, SOC 2, GDPR, HIPAA, PCI DSS, and utilizes AES-256 encryption.
• Enterprise Login: Supports organization registration and sign-in via Okta.
• Live Translation Playground: Offers 90-second unlimited test calls with no sign-in required to experience the platform.

Proven Results and Use Cases

• Cost Reduction: Demonstrated up to 70% savings on translation costs and a 3x ROI compared to traditional interpreters.
• Efficiency Gains: Proven to lower hold times by 3 minutes and reduce Average Handle Time (AHT) by 10 minutes for non-English calls.
• Global Contact Centers: Successfully handles hundreds of thousands of minutes annually across contact centers in the USA, Asia, and Africa.

Getting Started

ConnectLingua offers a free 100-minute trial with no setup required.

Website: https://connectlingua.ai/

ConnectLingua helps organizations improve caller satisfaction, reduce call handle times, and significantly cut the costs associated with live translation services.