Aircall

Aircall

Aircall is a Paris company, founded in 2014, that runs a cloud phone system for sales and customer support teams. On top of calling, it offers AI voice agents that answer calls end to end and AI assistants that transcribe, coach and log every conversation. The company says it serves 23,000+ businesses in 110+ countries.

Key Features

• AI Voice Agents: Receptionist, sales, support and order agents that identify caller intent, resolve routine requests 24/7 and escalate complex calls with full context.
• Business phone system: Local numbers in many countries, call routing and queuing, IVR, power dialer, call monitoring and recording.
• AI assistance: Live in-call guidance, call transcription, sentiment analysis, coaching scorecards and automated follow-ups.
• Omnichannel workspace: Calls, SMS, WhatsApp and a shared inbox in one place, with AI messaging agents.
• Integrations: 250+ native integrations including Salesforce, HubSpot, Zendesk, Intercom, Shopify and Microsoft Teams.

Use Cases

• Sales teams: Outbound calling with a power dialer and automatic CRM updates.
• Customer support: Call center routing, queues and after-hours coverage by AI agents.
• SMBs: A phone system set up in days without telecom hardware.
• Regulated industries: Healthcare, finance and insurance teams, with SOC 2 Type II, GDPR and HIPAA compliance.

Getting Started

Aircall offers a free trial on its website: https://aircall.io/