Customer Support Engineer

Vapi (/ˈwɑːpi/):

• We’re creating the shift to voice as humanity’s default interface.

• We’re the most configurable platform for deploying voice agents.

• We’re grown to 400,000 developers in 20 months, adding 2,000+ every day.

• Try talking to Vapi now!

Why We’re Hiring This Role:

• We get a ticket every 7 minutes.

• We’re hiring a cracked cse to show our customers more love.

What You’ll Do:

• 30 Day: Ramp to 50 tickets a day.

• 60 Day: Write docs and educate users on building SOTA voice agents.

• 90 Day: Automate 30% of your tickets with AI agents.

Who You Are:

• You’ve worked at an early startup.

• You’ve been a CSE at a company we admire.

• Bonus: You’ve built your own startup.

Why Vapi:

• Generational impact: Build human interface for every business.

• Ownership culture: 90% of company is previous founders.

• Kind team: The founders Jordan and Nikhil are Canadians.

• Tier-1 Investors: YC, KP seed, Bessemer series A.

What We Offer:

• Real stake: We offer competitive salary and excellent equity ownership.

• Comprehensive health coverage: medical, dental, and vision plans.

• Team love: We love hanging out and do quarterly offsites.

• Flexible time off: take what you need.

• More: catered meals and stipends for transportation, gym, conferences & coaching!