IT Engineer

We’re Heidi.

We're building the future of healthcare by giving every clinician the earth's finest AI Care Partner. In just 18 months, our clinical AI products have absorbed the administrative chaos of 73 million patient visits. Today, we support over 2.5 million patient sessions a week across 190+ countries.

Healthcare systems are failing us; clinicians spend more time on documentation than on patients, and the human connection that makes medicine worth practicing is eroding. Our mission is simple: double the world’s healthcare capacity and strengthen the human connection at its heart.

We found product-market fit with a freemium medical scribe that clinicians love. Now, we're expanding. Every task a clinician hands to Heidi is a patient who feels more attended to, a health system unclogged, and a clinician who gets to be a clinician again.

If you don’t choose easy and you want to build something way bigger than yourself then, choose the challenge, choose Heidi.

The Role

We’re looking for an experienced IT Engineer who will build and manage our growing device infrastructure, establishing secure and efficient systems that scale with our global expansion.

You'll own our device lifecycle from procurement to retirement, ensuring seamless user experiences across locations, and serve as the primary technical resource for our team members.

What you’ll do

• Orchestrate Device & App Management: Be the central hub for our device ecosystem. Administer MDM, coordinate device logistics across global locations, and create a seamless provisioning experience. Develop and manage application deployment strategies and app lifecycles, including creating scripts for remote installation, updates, and configuration.

• Manage Access & Security: Champion our security posture by developing and implementing device management policies and managing device networking. Manage access controls for key platforms. Administer password manager and compliance tool, and build the foundation for secure account credentialing.

• Automate & Streamline Onboarding: Design and implement automation for user onboarding processes, ensuring new team members get timely access to necessary hardware, software, and relevant Slack groups. (Aligns with potential future SSO/SCIM work).

• Create Exceptional Technical Support: Build and manage an internal IT helpdesk that resolves issues efficiently. Develop self-service resources, troubleshoot complex problems, and ensure our team has uninterrupted access to the tools they need.

• Implement and Maintain IT Asset Management: Design, deploy and oversee our IT asset management system to track hardware, software, and licenses. Ensure accurate inventory, compliance, and optimal resource allocation.

• Scale Our Infrastructure: Design systems and processes that grow with us. Identify operational bottlenecks, implement automation where possible, and create documentation. Manage office IT infrastructure needs, potentially including video conferencing and network management.

• Collaborate Across Teams: Work closely with Engineering, Operations, and other functions to understand their technical needs and implement solutions.

What you'll need

• Attitude is more important than experience so if you are a hungry, competitive and highly motivated operator who has a knack for problem solving and building relationships, we want to hear from you.

• Experience working in a technical support or IT helpdesk role, with proven ability to troubleshoot hardware and software issues.

• Practical knowledge of device management systems (like JumpCloud), compliance monitoring tools (like Vanta), and managing access across various platforms (Microsoft, Cloud Providers, Google Admin).

• Experience with automation for onboarding and IT processes.

• Familiarity with device networking concepts and management.

• Exceptional organisational skills to manage device logistics across multiple locations with meticulous tracking.

• Strong communication abilities to translate complex technical concepts clearly.

• Bonus: experience building an IT function from the ground up or leading IT projects end-to-end.

How we show up

• Build for the next decade, not next quarter. Our targets are outrageous on purpose. The world's health doesn't have the luxury of incrementalism.

• Lead, don't wait. We treat tomorrow's problems today. Sometimes we build what's needed before it's wanted, and we're fine with that.

• Follow the evidence. Trust the patient. We pursue truth relentlessly. But when the subjective and objective disagree, we treat the patient, not the numbers. Ego is a comorbidity we can't afford.

• Own the outcome. Everyone here carries the company. Raise problems with solutions, solve them end-to-end, and never be a bystander.

• Ship, measure, go again. A button today, a workflow tomorrow. More iterations beat better planning. We're precise at pace, not reckless.

• Live in clinicians' reality. Not the ideal workflow, the twenty-patients-before-lunch actual one. We build for exhausted humans, and we'd better be decent ones while we do it.

Why Heidi?

You’ll join a team focused on real-world impact over imaginary valuations and glossy PR. We live and breathe the challenges of modern health systems, and are laser-focused on exacting the change we’d like to see. We’re medicos, engineers, builders, and designers who’ve felt the moral and practical toll of what non-care feels like. True A-players progress extremely fast here. The nature of the scale-up game is demanding, but we value sustainable performance and mental health. You're trusted to perform, and you set your schedule. We operate on outcomes > inputs, not process theatre. We all take the bins out, metaphorically and literally.

Building what we’re building isn’t always easy. But we didn’t choose easy, we chose to build something that actually matters. We hold ourselves to a higher standard because healthcare demands it. If you join Heidi, you recognise that the deeper question isn’t whether AI can solve the global healthcare crisis, but whose hands will shape it. The work is hard, but you will trust and admire the people you work beside, and rest easy knowing you’re doing the defining work of your career.

We take care of you.

We offer a $1,000 annual learning and development budget, a $150/month health and wellness allowance, a $500 home office budget, 26 weeks paid primary parental leave and 18 weeks paid secondary parental leave, fertility support up to $10,000, four weeks of work from anywhere per year, and serious equity.