Senior Software Quality Engineer

^{We are seeking a Senior Software Quality Engineer to join our SQX team at PolyAI. In this role, you will architect and scale automation frameworks, define quality strategy across pods, and drive AI-augmented testing practices - engineering quality into the product lifecycle rather than gatekeeping at the end.}

^{The Senior SQE operates across pods with deep technical mastery, defines strategy, mentors teams, and drives innovation. This role blends Engineering Craft, Quality Strategy & Insights, and Experience-Driven Quality - and requires someone who can influence technical decisions and champion a culture of continuous improvement.}

^{Key Responsibilities:}

• ^{Engineering Craft Automation & CI/CD}
• ^{Architect automation frameworks from scratch and define tooling standards for the organisation}
• ^{Evaluate and introduce new automation technologies; build reusable libraries and utilities adopted across teams}
• ^{Drive automation coverage targets and ROI measurement}
• ^{Architect scalable test infrastructure and environment provisioning}
• ^{Champion feature flag-based release strategies with quality controls}
• ^{Partner with platform engineering to embed quality into the deployment lifecycle}
• ^{Own flaky test detection, quarantine strategies, and test suite reliability - ensuring the automation suite is a trusted signal, not noise}

^{Quality Strategy & Insights:}

• ^{Drive innovation in generative test design, predictive defect analysis, and AI powered observability}
• ^{Define org-wide quality metrics taxonomy; build exec-facing quality intelligence dashboards using data analysis tools SQL, BI/observability platforms)}
• ^{Architect observability pipelines and anomaly detection}
• ^{Establish feedback loops between production user data and quality engineering}

^{Testing & Experience-Driven Quality:}

• ^{Define the experience quality strategy, ensuring quality is measured by customer outcomes, not just defect counts}
• ^{Define quality gates that connect release decisions to real user impact data}
• ^{Perform root cause analysis on failures and lead RCA sessions}
• ^{Support exploratory, regression, and release testing efforts when needed}

^{Required Skills and Qualifications:}

• ^{Bachelor's degree in Computer Science, Engineering, or a related field.}
• ^{5+ years of experience in test automation and quality engineering.}
• ^{Strong hands-on experience architecting automation frameworks using Playwright, Cypress, or similar.}
• ^{Proficiency in TypeScript or Python}
• ^{Proficiency in TypeScript and/or Python.Solid experience with CI/CD pipelines (GitHub Actions, ArgoCD, GitOps).}
• ^{Experience with Docker, Kubernetes, and containerised test infrastructure.}
• ^{Strong knowledge of API testing Postman, REST Assured, Karate, etc.).}
• ^{Experience defining quality metrics, telemetry, and reporting dashboards.}
• ^{Proven ability to mentor and guide junior and mid-level engineers.}
• ^{Deep understanding of QA methodologies, shift-left practices, and the full SDLC.}
• ^{Hands-on experience with Git and version control best practices.}
• ^{Strong communication and stakeholder management skills - able to influence without authority and advocate for quality across teams.}

^{Preferred Qualifications (Nice to Have):}

• ^{Practical experience with AI/ML-based testing tools and strategies (self-healing frameworks, LLM-assisted test generation, predictive defect analysis).}
• ^{Experience with AI-powered observability to detect real-time UX drift.}
• ^{Experience with performance and load testing tools (JMeter, Grafana, k6).}
• ^{Background in experience-driven quality — tying quality outcomes to user experience metrics (task completion rates, CSAT, error rates).}
• ^{SDET background or equivalent engineering depth}

^{We offer competitive compensation based on experience, expertise, and the level of responsibility. This role also includes equity, giving you the opportunity to share in the long-term success of the business. The listed expectations reflect what we are hiring for, so we encourage you to review the job description carefully.}

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^Benefits

^{💰 Participation in the company’s employee share options plan}

^{🏝 Tenure-Based PTO: You will receive 25 holidays when you join and will gain an additional 1 day after 2 years of service, then 1 day each year until capped at 32 holidays}

^{🏡 Flexible working from home policy}

^{🌎 Work from outside of the UK for up to 6 months each year}

^{🫂TELUS Health EAP 24/7 - offers you and your chosen family confidential, judgment-free support for any work, health, or life challenge}

^{🧡 Enhanced parental leave}

^{🚲 Bike2Work scheme}

^{📚 Annual learning and development allowance}

^{🏡 We’re all about making WFH work for you - that’s why we offer a one-off WFH allowance when you join. Offering perks like noise-cancelling headphones or a comfortable desk chair to boost your comfort and focus!}

^{👨‍👩‍👧 Company-funded fertility and family-forming programmes}

^{🌸 Menopause care programme with Maven}

^{🏥 Private healthcare and dental cover, discounts on gym members and relaxation apps, and access to a range of mental health programs}

^{🌎 Sabbatical Program: 5-week paid sabbatical available after 5 years of employment}