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    Ziwo

    Ziwo

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    Call Center

    Cloud-based contact center software for enhanced customer engagement in MENA.

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    About Ziwo

    Ziwo: The Leading Cloud Contact Center Solution in MENA


    Ziwo is a premier cloud-based contact center software designed to empower businesses across the MENA region. It enables companies to manage all voice calls and WhatsApp conversations through a unified interface, delivering smarter, more valuable interactions with customers. The platform supports multiple languages including English, Arabic, and French, and integrates seamlessly with over 500 APIs to fit into any existing infrastructure. Ziwo offers high-quality voice communication, quick deployment, and powerful automation features like AI voice agents that operate 24/7, allowing businesses to scale efficiently while reducing operational costs.

    Key Features

    • Cloud-agnostic and flexible deployment across various environments

    • High-quality voice communication supported by local and international carriers

    • Multi-language support: English, Arabic, and French

    • Integration with 500+ APIs for seamless workflow and data management

    • AI voice agents capable of automating repetitive tasks and available round the clock

    • Real-time analytics and live monitoring for performance insights

    • Robust security measures with ISO 27001 certification

    • Guaranteed uptime of over 99.99%

    • Omnichannel customer experience through unified voice calls and WhatsApp

    • Local expert support available 24/7

    Use Cases

    • Enhancing customer engagement and communication in diverse industries

    • Automating routine interactions such as payment reminders and appointment confirmations

    • Scaling call center operations during high demand without additional hiring

    • Improving customer satisfaction and response times while reducing costs

    • Integrating voice and messaging channels into a single management platform

    Getting Started
    Website: https://www.ziwo.io

    Ziwo offers businesses in the MENA region a robust, cloud-native contact center solution that enhances communication efficiency and customer experience with powerful automation and multilingual support, making it ideal for both scaling and streamlining customer engagement operations.