Wattson Health

Wattson Health: AI Voice & SMS Agents for Healthcare Operations

Wattson Health is an AI-powered platform that automates routine healthcare communications through natural-sounding voice and SMS agents. Designed for organizations across the healthcare ecosystem, Wattson Health reduces call center workload, boosts patient and provider satisfaction, and delivers substantial cost savings by handling common inquiries, benefits questions, and workflow automation at scale.

Key Features

• Automated Benefits Inquiries:
  Answers coverage, claim status, and policy questions 24/7, reducing wait times and freeing staff for complex cases.

• Call Deflection:
  Routes simple inquiries to AI agents, lowering call volumes and allowing human agents to focus on escalations.

• Integrated Support:
  Seamlessly connects with existing call center software for real-time, accurate responses and workflow automation.

• Omnichannel Agents:
  Handles both voice and SMS interactions, meeting patients and providers on their preferred channels.

• Contextual Understanding:
  Remembers past interactions for personalized, context-aware conversations.

• Fully Customizable Workflows:
  Build and adapt workflows to fit your organization’s unique operational needs.

• Advanced AI Features:
  Includes call summaries, transcripts, recordings, warm transfers, retrieval-augmented generation (RAG), and automated workflows.

• Scalable Infrastructure:
  Supports thousands of concurrent calls per day, with rapid scaling as needed.

• Continuous Improvement:
  Leverages machine learning to enhance performance and user experience over time.

• Fast Integration:
  Plug-and-play with existing systems; get up and running in days, not weeks or months.

• White Glove Support:
  Dedicated onboarding and 24/7 founder access for support and guidance.

• Security & Compliance:
  HIPAA-compliant, BAAs available, and adheres to industry standards like TCPA and PCI.

Use Cases

• Health insurers and payers: Automate member benefits and claims inquiries

• Hospitals and health systems: Streamline patient communications and scheduling

• Labs and diagnostic centers: Manage test result notifications and appointment reminders

• Pharmacies and PBMs: Handle prescription refills, status updates, and benefits questions

• Primary care and specialty practices: Automate appointment management and follow-ups

• Revenue cycle management: Reduce manual workload in billing and collections

• Telehealth providers: Scale patient engagement and support

Model Selection

• Customizable AI Agents:
  Tailor workflows, scripts, and escalation paths to fit specific healthcare operations.

• Omnichannel Capabilities:
  Deploy agents across both voice and SMS for maximum reach and flexibility.

Getting Started

• Website: wattsonhealth.com

• Product Overview: Explore features, savings calculators, and industry solutions on the homepage.

• Book a Demo: Request a personalized walkthrough or consultation directly from the website.

• Contact & Support: Founders and support available 24/7 via phone or contact form.

• Integration: Fast, plug-and-play onboarding with your existing systems.

Wattson Health enables healthcare organizations to automate routine communications, cut operational costs, and deliver a better experience for patients and staff-all with secure, scalable, and natural-sounding AI voice and SMS agents.