Vox Talk AI

Vox Talk AI: AI operators for alarm monitoring centres

Vox Talk AI builds AI Operators for Alarm Receiving Centres and Central Stations, the security monitoring centres that respond when an alarm goes off. When an alarm is raised, the AI Operator calls the keyholder to verify it, logs the incident in the monitoring software and sends notifications, all at the same time, and hands over to a human operator when the alarm needs judgement.

Key Features

• Alarm verification calls: The AI Operator places outbound calls and answers inbound calls from keyholders, checks their security password, confirms the alarm status and follows the centre's own protocols.
• Incident logging and data entry: Call outcomes, keyholder responses, timestamps and actions are written into the incident record in real time, with no manual entry.
• Sentinel integration: The operators work inside Sentinel, the alarm receiving centre software from Monitor Computer Systems, reading site and keyholder data and closing events directly in the system.
• Email and WhatsApp notifications: Keyholders, site managers and response teams are notified while the verification call is still in progress.
• Escalation and handover: When an alarm needs a human decision, the case goes to a human operator with the call transcript, the incident log and a recommended action.
• Parallel workflows: Calls, logging and notifications run at the same time on each alarm, and hundreds of alarms can be handled concurrently.
• 30+ languages: Keyholders are called in their own language, 24 hours a day.
• Per-site protocols and audit trail: Password challenges, permissions and escalation rules are set per client and per site, and every call, message and action is logged and searchable.
• AI visual verification (coming soon): Analysis of CCTV and alarm images to support alarm response decisions.

Use Cases

• Routine alarm verification: Handling the high volume of false and accidental alarms so human operators focus on real incidents.
• Night and surge cover: Absorbing alarm peaks and overnight shifts without queues building up.
• Multilingual monitoring: Serving keyholders across countries from one monitoring centre.

Pricing

Pricing is not published. Vox Talk AI sells to monitoring centres through a personalised demo, and a demo agent called Annie can be tried on the website or by phone.

Getting Started

• Website: voxtalkai.com
• How it works: voxtalkai.com/how-it-works
• Book a demo: voxtalkai.com/contact

Vox Talk AI suits alarm receiving centres and central stations, particularly those running Sentinel, that want to take routine verification work off their operators.