VoiceDock

VoiceDock: Done-With-You Voice AI Infrastructure

VoiceDock is an EU-hosted voice-orchestration platform that provides a done-with-you approach to building voice AI systems. The platform combines managed infrastructure with hands-on engineering support, allowing teams to design, build, and connect voice agents before taking over management through a dedicated dashboard and API. VoiceDock owns the orchestration layer, enabling deep debugging at the SIP-trunk protocol level rather than relying on third-party wrappers.

Key Features

• EU-Hosted and Compliant: Features GDPR mode, AES-256 encryption, and HMAC-signed webhooks by default, with on-premise and air-gapped deployment options available.
• Bring Your Own Keys (BYOK): Allows users to plug in their own API keys for providers like Deepgram, ElevenLabs, OpenAI, and Mistral without code changes.
• Visual Workflow Builder: Enables users to visually compose multi-step call flows, including greetings, intent routing, booking tools, and monitored transfers to human agents.
• Developer Tools: Provides a clean TypeScript SDK, a RESTful API with OpenAPI specifications, and real-time webhooks for tool calls and transcription events.
• Real-Time Dashboard: Offers live call monitoring, live transcriptions, tool-call execution tracking, and real-time intervention capabilities.
• Deep Telephony Debugging: Direct access to SIP-trunk logs to resolve packet loss, jitter, and codec issues at the protocol level.

Use Cases

• Customer Support: 24/7 inbound agents capable of handling order lookups, refund flows, FAQs, and seamless escalation to human agents.
• Appointment Booking: Automated reminders, confirmations, and reschedules wired directly into CRMs and calendars via custom tool calls.
• Outbound Campaigns: Concurrent dialing for lead qualification, surveys, and follow-ups with intelligent abandonment.
• Hotels and Restaurants: Front-desk overflow and reservation handling, including production-ready integrations with Mews PMS.
• Sensitive Workflows: Secure, on-premise capable deployments for insurance intake, internal helpdesks, and regulated industries.

Pricing

VoiceDock charges €0,07 per minute for orchestration. When using the Bring Your Own Keys (BYOK) model, users pay providers directly with no markup applied to provider costs.

Getting Started

Website: https://voicedock.ai/en

VoiceDock provides a transparent, developer-friendly environment for organizations needing reliable, EU-hosted voice AI infrastructure with expert engineering support.