Viadialog

ViaSpeech: AI Voice Platform for Modernizing Telephone Reception

ViaSpeech by ViaDialog is an AI-powered voice platform designed to modernize telephone reception and automate call handling for businesses. The platform combines advanced speech technologies—including text-to-speech (TTS), speech-to-text (STT), and generative AI—to deliver natural language-based callbots, accurate transcriptions, and actionable insights for customer support and operational efficiency.

Key Features

• Text-to-Speech (TTS):
  High-quality, multilingual speech synthesis with customizable voices for natural and expressive audio output.

• Speech-to-Text (STT):
  Accurate transcription of calls, including named entity recognition and sentiment analysis to assess caller emotions.

• Generative AI:
  Enhances bot learning with nuanced intent recognition, varied responses, and precise entity extraction for smarter conversational assistants.

• Automatic Summarization:
  Generates concise summaries of long conversations or documents, extracting key points and essential information.

• Natural Language Callbots:
  Replaces traditional IVR with AI callbots that understand and respond in natural language, improving caller experience and automation rates.

• User-Friendly Design Interface:
  Allows easy configuration and management of conversational flows with contextual understanding for tailored responses.

• API-First Platform:
  Enables flexible integration with existing systems through comprehensive APIs and developer documentation.

• Secure, Sovereign Infrastructure:
  Data is processed and stored in a secure, high-performance environment developed in Brittany, France, ensuring strategic independence and compliance.

Use Cases

• Automating call reception and routing for contact centers

• Reducing support requests through conversational AI and chatbots

• Transcribing and analyzing customer interactions for insights and compliance

• Enhancing customer experience with personalized, natural language responses

• Supporting remote work and improving agent efficiency with real-time dashboards

Getting Started

• Website: viadialog.com/en/viaspeech/

• How to Start: Visit the website to explore features, request a demo, or contact the ViaDialog team for tailored implementation and support.

ViaSpeech enables organizations to automate and optimize telephone reception, delivering secure, AI-driven voice solutions that enhance customer service and operational performance.