Usercall

Usercall: AI-moderated voice interviews and qualitative analysis

Usercall is a research platform where an AI moderator runs one-to-one voice interviews with real, screened people and adapts its follow-up questions as each conversation unfolds. It then codes the interviews into themes, with every finding linked back to the quote it came from. Teams can also trigger short interviews right after key product moments.

Key Features

• Adaptive AI moderator: follows your interview guide, probes vague answers, moves on once a point is clear and returns to topics that come up later; participants are told they are talking to an AI.
• Interview guide help: live suggestions on each question, such as mapping questions to research goals and avoiding leading questions.
• Research triggers: short 2 to 5 minute interviews fired after key moments such as signup, checkout abandonment, trial end or cancellation, via webhook or analytics integrations.
• Concept and prototype testing: show images, mockups or a Figma prototype on screen while people talk, with different concepts or orders per group.
• Traceable qualitative analysis: upload interviews, survey answers, support tickets or reviews; Usercall codes them into themes you can rename, edit or replace with your own codebook, and exports every coded excerpt as CSV.
• 50+ languages: one guide across markets, with every language included in every plan.
• Participant recruiting: recruit through panel partners (95M+ people in 151 countries) or bring your own participants.
• Live observation: listen in as a silent observer and queue questions for the AI to ask mid-interview.
• Integrations and reports: connects to PostHog, Amplitude, Segment, Google Analytics, Mixpanel, Stripe, Intercom and webhooks; reports download as branded PPT.

Use Cases

• User and UX research: product teams running discovery interviews without a dedicated research function.
• Concept testing: marketing and research agencies testing messages, packaging and campaign concepts across markets.
• Churn and customer experience: customer success teams hearing why users cancel or drop off, right after it happens.
• Qualitative data analysis: researchers coding existing transcripts, open-ended survey answers and support tickets.

Pricing

• Lite: $89/month or $899/year, 100 credits, interviews up to 12 minutes.
• Core: $199/month or $1,999/year, 300 credits, interviews up to 25 minutes.
• Pro: $399/month or $3,999/year, 650 credits, interviews up to 45 minutes, up to 6 seats.
• Custom: contact sales. Pay-as-you-go options are available and the first interview is free.

Getting Started

• Website: https://www.usercall.co/
• Pricing: https://www.usercall.co/pricing

Usercall turns adaptive AI voice interviews into traceable qualitative findings, so teams can hear real people at scale and keep every conclusion tied to what was said.