Tovie AI

Tovie AI

Tovie AI is a London company that builds voice agents for organisations with large call queues, such as councils, insurers, banks and debt collection teams. The agents make and answer phone calls, take actions such as renewals, payments and bookings during the call, hand the caller to a person on request, and write the outcome back to the customer's systems. The agents run on Tovie's own AI Agent Platform, which also covers chat and back-office automation. The company says its voice agents are live in adult social care at Richmond and Wandsworth Councils and in an insurer's contact centre at BNP Paribas Cardif.

Key Features

• Inbound and outbound calling: Agents run outbound campaigns, reminders and follow-ups, and handle inbound calls around the clock.

• Actions on the call: Agents can agree renewals, payment plans and bookings during the conversation and update the CRM.

• Human handoff: Calls are passed to a person when the caller asks for one.

• Agent platform: A no-code flow builder with custom blocks in Python and JS, routing between specialised agents and calls to external tools and APIs.

• Conversation analytics: Topics, automation rate, sentiment and cost measured on live call traffic.

• Deployment options: Cloud with UK data residency, or fully on-premise inside the customer's own infrastructure.

Use Cases

• Councils and public services: Waiting-list outreach, carer assessments and telecare switchover check-in calls.

• Financial services and insurance: Claims, renewals and customer service calls for insurers and banks.

• Collections and recoveries: Arrears calls that agree a payment plan, including through Recobra, the company's collections product.

• Contact centres: Outbound campaigns and inbound call handling for high-volume queues.

Getting Started

Organisations can book a demo or contact the team through the website: https://tovie.ai/