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    Teneo.ai

    Teneo.ai

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    Customer Service

    AI-powered platform automating Tier 1 support with voice and chat integration.

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    About Teneo.ai

    Teneo: Enterprise Conversational AI for Customer Service Automation


    Teneo is a leading conversational AI platform designed to fully automate Tier 1 customer support across voice, chat, and apps. With over 17,000 AI agents deployed globally, Teneo enables enterprises to enhance customer experiences by reducing wait times, improving resolution accuracy, and saving millions in operational costs. The platform integrates seamlessly with contact center technologies like Genesys Cloud and Amazon Connect, supporting scalable, secure, and compliant AI-driven customer interactions.

    Key Features

    • Multichannel Support: Manage voice, chat, apps, and email interactions from one unified platform.

    • AI Agent Builder: Low-code environment for building, testing, deploying, and optimizing AI agents.

    • Voice AI Scalability: Handles millions of voice interactions monthly with enterprise precision.

    • Seamless Integrations: Connects to LLMs, CRMs, ERPs, and legacy systems through open APIs.

    • Enterprise-Grade Security: Governance, monitoring, compliance, and built-in trust features.

    • Advanced Analytics: Provides actionable insights to continuously improve customer interactions.

    • Proven Results: Achieves 60% automation and containment for Tier 1 support, saving $32.4M monthly.

    Use Cases

    • Fully automating Tier 1 customer support to reduce operational costs.

    • Scaling voice interactions with high accuracy for contact centers.

    • Enhancing customer satisfaction through faster, self-service resolutions.

    • Integrating conversational AI with existing enterprise systems.

    • Enterprises aiming to transition toward agentless contact center operations.

    Getting Started


    Website: https://www.teneo.ai

    Teneo empowers enterprises to transform their contact centers into efficient, AI-driven operations, delivering cost savings, superior customer satisfaction, and robust automation capabilities at scale.