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    Symphony

    Symphony

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    Voice AI training platform for simulating real-world customer conversation scenarios.

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    About Symphony

    Symphony: Voice AI Training and Simulation Platform

    Symphony is a specialized platform designed to help teams train and evaluate voice AI agents by simulating real-world customer conversation scenarios. Backed by Y Combinator, Symphony enables organizations to stop “practicing on customers” and instead rigorously test conversational AI with the push of a button-improving agent reliability, user experience, and deployment confidence.

    Key Features

    • Real-World Scenario Simulation: Instantly simulate diverse, realistic customer interactions to test and refine voice AI agents before live deployment.

    • Push-Button Testing: Easily launch scenario-based tests without complex setup, enabling rapid iteration and faster development cycles.

    • Performance Evaluation: Measure agent responses, accuracy, and conversational flow to identify strengths and areas for improvement.

    • Continuous Training: Use simulated feedback loops to improve agent performance and adapt to new scenarios over time.

    • Reduce Customer Risk: Ensure your AI agents are fully prepared for production, minimizing negative user experiences and costly errors.

    • Team Collaboration: Enable product, engineering, and QA teams to collaborate on scenario design, testing, and analysis in one unified platform.

    • Founder Support: Access direct support and guidance from the Symphony founding team.

    Use Cases

    • Pre-deployment testing of voice AI agents

    • Regression testing for new features or updates

    • Training agents on edge cases and rare scenarios

    • Quality assurance for conversational AI products

    • Reducing risk and improving user satisfaction

    Model Selection

    • Scenario-Based Testing: Choose or design scenarios that reflect your specific customer interactions.

    • Continuous Improvement: Regularly update and expand test scenarios as your product and customer needs evolve.

    Getting Started

    Symphony empowers teams to rigorously train and test voice AI agents in simulated real-world scenarios-ensuring every customer interaction is reliable, effective, and ready for production.