Syllable

Syllable: Enterprise-Grade AI Voice Agent Platform

Syllable is a robust enterprise platform that empowers organizations to effortlessly build, deploy, and manage AI voice agents for call centers and customer care operations. With support for popular Large Language Models (LLMs), Syllable’s no-code Agent Builder and Prompt Editor allow teams to quickly create voice agents that represent their brand and deliver personalized customer service.

The platform supports both local and toll-free numbers (via SIP or PSTN), as well as web-based interactions (via WebRTC). Syllable’s AI agents are multilingual, trained for call center environments in English, Spanish, Portuguese, French, Cantonese, Mandarin, Vietnamese, Korean, and Russian. All calls are recorded and transcribed, ensuring transparency and continuous improvement.

Syllable is designed for enterprise scalability, offering real-time monitoring, auto-scaling, deployment management, and integrated analytics for continuous agent optimization. Safety, compliance, and security are at the core, with SOC 2 certification, HIPAA compliance, comprehensive audit logs, and global privacy regulation adherence.

Key Features

• No-Code Agent Builder:
  Easy-to-use visual builder and prompt editor with LLM support and pre-built templates.

• Multichannel Audio Support:
  Answer local, toll-free, and web-based calls (SIP, PSTN, WebRTC).

• Multilingual Capabilities:
  Supports English, Spanish, Portuguese, French, Cantonese, Mandarin, Vietnamese, Korean, and Russian.

• Real-Time Monitoring & Alerting:
  Track speech accuracy, latency, agent responses, and system health.

• Auto-Scaling & Deployment Management:
  Seamlessly manage hundreds of agents, adapt to traffic surges, and minimize infrastructure costs.

• Integrated Analytics & Continuous Improvement:
  Pinpoint and optimize agent behavior with detailed analytics, labeled test calls, and actionable insights.

• Safety & Awareness:
  Auto-generated summaries flag issues, ensure dialog safety, and provide transparency.

• Enterprise Security & Compliance:
  SOC 2 certified, HIPAA compliant, data encryption, audit logs, and regular security assessments.

Use Cases

• Automating customer care and call center operations

• Multilingual support for global enterprises

• Ensuring compliance and data security in regulated industries (e.g., healthcare)

• Scaling and optimizing voice agent deployments

Model Selection

• Voice AI Agents:
  Customizable for any call center workflow, supporting multiple languages and channels.

Getting Started

• Website & Overview: syllable.ai

• Product Features: Explore the homepage for a detailed overview of capabilities

• Contact & Demo: Use the website to request a demo or get in touch for more information

• Security & Compliance: Learn more about SOC 2 and HIPAA compliance on the site

• Multilingual Support: Details available on the homepage under language capabilities

Syllable enables enterprises to build, scale, and secure AI voice agents for modern customer care-delivering personalized, compliant, and efficient service across channels and languages.