SquadStack

SquadStack: Human-Like Voice AI Agents, Built for India

SquadStack provides human-sounding voice AI agents designed for the Indian market to improve conversions, boost retention, and reduce customer acquisition costs (CAC). Their AI agents are described as the first in the world to pass the Turing Test for contact centers. The platform unifies various tools into a single AI and human engine, offering an all-in-one customer support suite that handles complex calls autonomously.

Key Features

• Humanoid AI Agent: Autonomous AI that handles complex calls with features like intelligent outcome extraction, interruption handling, 360-degree context awareness, language switching, and live human handoff.

• In-App Voice AI Assistant: Resolves queries instantly within websites and apps to drive conversions.

• Agent Management Platform: A platform for managing agents.

• AI Call Quality Analysis: Analyzes call quality using AI.

• Analytics & Reporting: Provides detailed analytics and reports.

• Lead Management & Omnichannel Outreach: Manages leads and outreach across multiple channels.

• Vetted & Trained Telecallers: Includes access to trained human agents.

Use Cases

SquadStack's platform is utilized across various industries for multiple purposes:

• General: Onboarding & welcome calls, informational & operational calls, pre-sales calls, sales & renewals, buyer requirement gathering, lead qualification, customer support, appointment booking, and insurance renewal.

• Industries: Brokerage, Lending, Banking, Insurance, E-commerce & Logistics, Education, Healthcare, Auto, Consumer Electronics, and Travel & Tourism.

• Banking: Account opening, activation, re-KYC, upsell and cross-sell, transaction inquiries, and card services.

• Automotive: Driving showroom walk-ins, scheduling test drives, feedback calls, and service reminders.

• Travel & Tourism: Booking confirmations, status inquiries, modifications, and cancellations.

• Retail: Driving store walk-ins, reactivating old customers, and feedback calls.

• Consumer Electronics: Warranty inquiries, service center inquiries, installation support, and repair requests.

Enterprise-Grade Security

• ISO 27001 & SOC 2 Type II Certified

• Data residency in India (AWS Mumbai region)

• Role-Based Access Controls with audit trails

• Regular VAPT & penetration testing

• Redaction of PII in call recordings and transcripts

• At-rest & in-transit encryption using AES-256 & TLS 1.2+

Getting Started

Website: https://www.squadstack.ai