SpeechSage
An AI-powered platform for automating healthcare phone calls.
About SpeechSage
HIPAA-compliant AI receptionist for automating healthcare scheduling and call management.
SpeechSage - AI-Powered Healthcare Phone Call Automation
SpeechSage is a healthcare-focused communication platform that automates phone operations for medical practices and primary care offices. The system functions as an AI receptionist, managing incoming calls 24/7 to handle appointment booking, call routing, and general inquiries without human intervention. Designed with strict adherence to healthcare privacy standards, the software integrates with existing clinic workflows to manage patient interactions, reduce administrative call volume, and ensure continuous operational coverage outside of standard office hours.
Key Features
24/7 Automated Answering: manages all incoming calls continuously, handling scheduling tasks and inquiries during nights, weekends, and holidays.
Smart Call Triage: utilizes algorithmic logic to assess call intent, automatically routing urgent matters to medical staff while processing routine administrative requests.
HIPAA-Compliant Architecture: implements 256-bit encryption and strict PHI segregation to ensure patient data security, accompanied by signed Business Associate Agreements.
EHR and Calendar Integration: connects with practice management systems to synchronize appointment availability and automate booking workflows.
Call Analytics Dashboard: provides real-time data and transcripts of patient interactions to monitor call volume, outcome metrics, and operational efficiency.
Use Cases
Automating appointment scheduling and confirmation for primary care patients
Routing emergency medical calls to on-call staff immediately
Answering frequently asked questions regarding clinic hours and location
Screening and triaging calls to reduce front-desk administrative workload
Recording and transcribing patient messages for accurate documentation
Getting Started
SpeechSage provides a technical solution for medical practice management, replacing manual phone handling with automated artificial intelligence. By securing patient data through enterprise-grade compliance measures and streamlining call workflows, the platform enables clinics to maintain operational continuity and manage patient access efficiently.