Sona

Sona is an AI-powered voice agent designed to ensure businesses never miss a customer call, operating continuously around the clock. Integrated directly into the OpenPhone platform, Sona answers inbound calls, takes detailed messages, and provides instant responses to common questions such as business hours, appointment availability, pricing, and service information. Every call is recorded, transcribed, and summarized for easy follow-up, making it simple for teams to review and respond to customer inquiries efficiently. Sona can be customized with your business name, greeting, and specific questions to ask callers, ensuring a professional and consistent experience for every customer.

Key Features

• 24/7 Call Answering: Sona answers every inbound call, even outside business hours or when your team is unavailable.

• Customizable Greetings and Questions: Personalize Sona’s name, greeting, and the information it gathers from callers to fit your business needs.

• Instant Information and FAQ Handling: Sona provides immediate answers to frequently asked questions, reducing the need for human intervention.

• Detailed Message Taking: Sona takes detailed messages, asks follow-up questions, and captures essential caller information for your team.

• Call Recording and Summaries: Every call is recorded and summarized, with transcripts and summaries available in your OpenPhone workspace.

• Easy Call Management: View, filter, and manage all calls handled by Sona from any device.

• Seamless Integration: Add Sona to multiple points in your call flow without coding, and use it alongside OpenPhone’s call routing features.

• Affordable Pricing: Sona costs $49 per month and includes 50 calls, with additional calls billed at $0.99 each.

Use Cases

• Small businesses needing consistent after-hours or overflow call coverage

• Service-based industries such as salons, landscaping, and pest control requiring appointment booking and information sharing

• Teams seeking to reduce missed calls and improve customer experience

• Businesses wanting to streamline lead capture and follow-up processes

Getting Started

Website: https://www.openphone.com/sona
Try Sona for free: Eligible customers can start a 7-day free trial with full access to Sona’s features.
Setup: Drag and drop Sona into your call flow, customize its settings, and start answering calls in minutes.

Sona empowers businesses to stay responsive and professional at all times, offering a cost-effective and efficient alternative to traditional answering services and ensuring every customer call is handled with care.