Scaled Cognition
Language model and agent platform for customer service, plus a TTS model built for contact centers.
About Scaled Cognition
Scaled Cognition: A Model and Platform for Reliable CX Agents
Scaled Cognition builds APT-1, a language model trained for customer service, and a platform to build, test and run CX agents on it across chat and voice. Policies and permitted actions are enforced inside the model rather than through prompts, and teams can deploy it hosted, in their own VPC or on-premises through a stateless REST API.
Key Features
APT-1 Model: An action-native model for transactional customer service that checks every predicted action against business policies before it runs.
Function Conditions: Natural language or code preconditions that must be met before APT-1 is allowed to call an API, so agents cannot take unauthorized actions.
Three Ways to Build: Agents are authored in plain language, in a browser-based studio or with a Python SDK, and all three compile into the same structured specification.
GenAPI Simulation: Simulates backend API responses so complete agent workflows can be tested before connecting to live systems.
Generative Virtual Customers: Synthetic callers run routine, edge-case and adversarial scenarios, with scorecards that measure correctness and policy adherence across repeated runs.
AgentTwin: Builds a production agent from a company's historical customer service transcripts.
Agent Defender: Jailbreak and malicious request detection built into the model, with logs of every predicted action, blocked request and policy check.
Voice Channel: Real-time full-duplex streaming on the same model as chat, more than 100 languages, integrations with LiveKit, Twilio, Telnyx and SIP, and support for third-party ASR and TTS engines.
Scaled Cognition Voice: A text-to-speech model for contact centers with 70 ms latency, more than 25 languages, voice cloning and Smart Pronunciation for amounts, dates, codes and addresses. It works standalone or with APT-1.
Data Handling: Stateless processing with zero data retention, and SOC 2 Type II certification.
Use Cases
Banking and Finance: Blocking cards, transferring funds and updating accounts with the same policies across mobile, web and phone.
Travel and Hospitality: Rebooking flights, applying fare rules and handling disruptions.
Telecommunications: Outage updates, plan changes and billing questions for carriers and ISPs.
BPOs and Contact Centers: Running reliable AI agents for outsourced CX teams, or adding enterprise TTS to existing IVRs.
Pricing
APT platform: custom enterprise pricing, demo on request.
Scaled Cognition Voice: $1 per million characters self-hosted, or $9 per million characters hosted.
