Rulebase

Rulebase: AI Security and Quality Assurance for Contact Centers

Rulebase is an advanced AI-powered platform designed to protect modern contact centers and BPOs from internal and external threats. By providing real-time monitoring, automated quality assurance, and instant fraud detection, Rulebase empowers customer service teams to ensure compliance, prevent unauthorized actions, and maintain the highest standards of security and performance.

Key Features

• Full Interaction Monitoring:
  Monitors 100% of customer interactions-no more random spot checks-flagging policy breaches, failed authentications, and risky behavior as they happen.

• Centralized Threat Visibility:
  Offers a unified dashboard to track account takeover (ATO) calls, unauthorized access, and high-risk employee actions across all locations and teams.

• AI Fraud Investigator:
  Instantly detects and investigates suspicious behaviors, including deepfake and AI voice fraud, and generates detailed fraud reports.

• Employee Risk Scoring:
  Scores employees based on risk factors, helping identify potential insider threats and target areas for intervention.

• Automated QA and Escalation:
  Streamlines quality assurance by auto-escalating compliance issues and assigning training to flagged employees.

• Real-Time Alerts:
  Provides instant notifications for emerging threats, enabling proactive responses and minimizing potential damage.

• Security Agent Actions:
  Allows your AI Security Ops to act instantly-generating reports, assigning training, or pinpointing high-risk areas.

• Compliance and Data Security:
  SOC II and GDPR compliant, with AES-256 encryption and secure, ISO 27001-certified data centers.

Use Cases

• Continuous QA and compliance monitoring for all customer interactions

• Detecting and blocking internal fraud or unauthorized agent actions

• Identifying and escalating high-risk behaviors in real time

• Preventing deepfake and AI voice-based attacks

• Centralized risk management across multiple locations and teams

Model Selection

• Rulebase Beam:
  Monitors every call, flags breaches, and ensures the best agent performance.

• Rulebase Radar:
  Provides real-time risk detection and auto-escalation of issues.

Getting Started

• Website: rulebase.co

• Product Overview: Explore features and watch demos on the homepage.

• Get Access: Request access or a personalized demo directly from the website.

• Speak with Founders: Contact the team or speak directly with the founders for tailored advice.

• Contact & Support: Use the site’s contact form for onboarding, technical questions, or support.

Rulebase equips contact centers with the tools to monitor every interaction, detect threats instantly, and ensure total compliance-delivering peace of mind and operational excellence in customer service environments.