Replicant

Replicant: Unified Conversational AI for Contact Center Automation

Replicant is an enterprise-grade conversational AI platform designed to automate routine customer conversations, deliver automated quality assurance (QA) for 100% of calls, and unlock actionable insights across contact centers. Replicant’s AI agents are trained on over 500 million minutes of real conversations, enabling them to handle high-volume, repetitive requests with natural, human-like dialogue.

The platform empowers organizations to reduce cost-per-call, improve customer satisfaction (CSAT), and decrease agent attrition by offloading routine tasks from human agents. Replicant’s automated QA and AI-powered analytics provide instant, comprehensive visibility into every customer interaction, helping businesses identify trends, ensure compliance, and drive continuous improvement.

Replicant offers rapid deployment, with new use cases going live in as little as six weeks. The company’s team of engineers and conversation design experts manage the entire implementation process, guaranteeing ROI and providing instant, no-cost upgrades to the latest AI models.

Key Features

• Conversational AI Agents:
  Automate routine, high-volume customer calls and chats with natural, human-like interactions.

• Automated QA for 100% of Calls:
  Instantly review and analyze every conversation for compliance, quality, and actionable insights.

• AI-Powered Analytics:
  Unlock trends, customer sentiment, and performance metrics across all interactions.

• Rapid Deployment:
  Launch your first use case in production in as little as six weeks.

• Expert Implementation:
  End-to-end support from Replicant’s team of engineers and conversation designers.

• Guaranteed ROI:
  Investment is recouped if results do not meet expectations.

• Continuous Upgrades:
  Always benefit from the latest AI advancements at no additional cost.

Use Cases

• Contact centers automating routine customer service calls and chats

• Enterprises seeking to improve QA, compliance, and customer experience

• Organizations aiming to reduce operational costs and agent turnover

Model Selection

• Enterprise-Grade AI Agents:
  Customizable for a wide range of industries and customer service scenarios.

Getting Started

• Website: replicant.com

• Request a Demo: Try a live demo conversation or schedule a personalized walkthrough via the request a demo page

• Customer Stories: Explore testimonials and case studies directly on the homepage

• Contact: Reach out for more information or to discuss your specific use case

Replicant enables contact centers to automate conversations, ensure quality, and gain deep insights-delivering measurable improvements in efficiency, customer satisfaction, and operational visibility.