Rapida AI

Rapida AI: Open-Source Voice AI Platform

Rapida AI is an open-source voice AI platform designed for contact centers, enterprise teams, CPaaS, CCaaS, and agencies. It allows organizations to deploy voice AI across phone, web, WhatsApp, and SIP while maintaining their custom or local Text-to-Speech (TTS), Speech-to-Text (STT), and Large Language Model (LLM) stacks.

Key Features

• White-Label Workspaces: Launch client-ready assistants under your brand with isolated workspaces, reusable templates, and reseller-friendly delivery.
• Provider Routing: Switch STT, TTS, and LLM providers without changing application code.
• Live Observability and Session Traces: Monitor live calls, transcripts, and handoffs, and review recording, LLM, conversation, request, and webhook logs from a single timeline.
• Workflow Actions: Connect to CRMs, schedulers, and internal tools like HubSpot, Zendesk, Airtable, Confluence, and Jira without rebuilding the orchestration layer.
• Access and Approvals: Control operator access and review paths with enterprise governance across deployments.
• APIs, SDKs, and Starters: Access ready-to-use language SDKs and deployment templates for React, Python, Node.js, Go, and web widgets.

Use Cases

• Agency Delivery: Resell white-label voice deployments and manage multiple client accounts from a single operating layer.
• Enterprise Rollouts: Implement hybrid deployments, moving from fast pilots to tightly controlled environments with enterprise governance.
• Lead Qualification and Scheduling: Templatize lead qualification and scheduling workflows across different accounts.

Getting Started

Website: https://rapida.ai

Rapida AI provides rollout teams with a unified control surface to operate assistants, clients, and deployments, offering provider flexibility and data ownership without markup taxes.