Poku Labs

Poku Labs: Human-in-the-Loop Tools for AI Agents

Poku Labs enables AI agents to effortlessly connect with human team members at critical moments, ensuring tasks are resolved accurately whenever automation encounters uncertainty. The platform offers a free, no-code dashboard and built-in human-in-the-loop workflows across chat, voice, and SMS channels.

Key Features

• No-code dashboard for managing AI-human interactions via SMS and WhatsApp

• Human-in-the-loop workflows allowing AI to escalate tasks to people

• Criteria-based conversation flagging for instant human intervention

• Takeover mode for seamless transition from AI to human control

• Handles knowledge base gaps with live team member input

• Pricing and discount approval escalation to human team

• Bulk SMS campaign management for businesses and organizations

• Multi-user collaboration and organization management features

• Custom integrations and workflow setup on request

• Free tier for individuals, scalable plans for enterprises

Use Cases

• Augmenting customer service agents with on-demand expert escalation

• Qualifying sales leads, with human takeover for high-value opportunities

• Efficient handling of pricing or discount requests needing approval

• Resolving gray area or complex support cases with a human in the loop

• Bulk messaging and outreach campaigns coordinated between AI and human operators

Getting Started

Website: https://www.pokulabs.com

Poku Labs bridges the gap between automated agents and real-world expertise, making customer interactions, support, and sales smarter, faster, and reliably human where it matters.