Phonic

Phonic: Next-Generation Voice AI Platform for Reliable Conversational Agents

Phonic is a next-generation voice AI platform designed to build, observe, and evaluate highly reliable voice AI agents. The platform addresses common issues with conversational AI by providing robust tools for monitoring, troubleshooting, and improving agent performance, all powered by proprietary in-house models.

Key Features

• System of Record:
  Maintains searchable records of every customer interaction, enabling comprehensive review and analysis of all conversations handled by AI agents.

• Observability:
  Offers real-time insights across millions of agents, allowing organizations to monitor performance, spot trends, and identify issues as they arise.

• Evaluations:
  Surfaces common reasons for failures across calls, helping teams quickly diagnose and resolve conversational breakdowns.

• Conversational Voices:
  Delivers world-class realism in AI-generated speech using proprietary audio foundation models, enhancing customer engagement and trust.

• Low Latency:
  Provides rapid speech-to-speech processing, with response times under 300 milliseconds for seamless, natural interactions.

• Secure, Containerized Deployment:
  Fully containerized for secure deployment within an organization’s own environment, ensuring data privacy and compliance.

Use Cases

• Building reliable, natural-sounding voice AI agents for customer service

• Monitoring and improving conversational AI performance at scale

• Diagnosing and addressing common conversational failures

• Ensuring secure and compliant voice AI deployments

Getting Started

• Website: phonic.co

• Explore the platform’s features and learn about deployment options directly on the homepage.