Parloa

Parloa: AI Agent Management Platform for Contact Centers

Parloa is an advanced AI agent management platform designed to automate and enhance customer conversations in contact centers. Built for real-world, natural customer calls where context, nuance, and timing matter, Parloa deploys conversational AI agents that can handle complex customer service tasks across multiple channels.

The platform runs on Microsoft Azure, ensuring global scalability and robust enterprise-grade security and compliance (including ISO 27001, SOC 2, PCI DSS, GDPR, DORA, and HIPAA). Parloa’s rigorous simulation and quality assurance process ensures AI agents are ready for real customer interactions from day one-not months later.

Parloa integrates seamlessly with CRM, ERP, and CCaaS systems, enabling AI agents to access and act on real-time customer data. This integration allows businesses to deliver highly personalized, context-aware service, automate routine workflows, and boost efficiency while maintaining compliance and data security.

Key Features

• Real-World Conversational AI:
  Handles natural, nuanced customer calls with context-aware responses.

• Enterprise-Grade Security & Compliance:
  Certified for ISO 27001, SOC 2, PCI DSS, GDPR, DORA, HIPAA, and more.

• Rigorous QA & Simulation:
  Ensures AI agents are customer-ready at go-live.

• Seamless Integrations:
  Connects with CRM, ERP, and CCaaS for real-time data and workflow automation.

• Global Scalability:
  Cloud-native platform built on Microsoft Azure for worldwide operations.

• Personalized Customer Service:
  AI agents leverage real-time data for tailored, efficient interactions.

• Continuous Improvement:
  Ongoing simulation, monitoring, and optimization for performance and compliance.

Use Cases

• Automating inbound and outbound contact center conversations

• Enhancing customer service with context-aware, AI-driven interactions

• Streamlining workflows and reducing manual agent workload

• Ensuring compliance and security in regulated industries

Model Selection

• Customizable AI Agents:
  Tailored for specific industries, workflows, and customer needs.

Getting Started

• Website: parloa.com

• Contact & Demo: Request a personalized demo or more information via their contact page.

• Integration: Learn about CRM, ERP, and CCaaS integration options on the website.

• Security & Compliance: Explore detailed compliance information and certifications directly on their site.

Parloa empowers contact centers to automate, personalize, and secure customer conversations at scale-delivering natural, efficient, and compliant service with advanced conversational AI.