Outbound AI

Outbound AI: Conversation AI for Healthcare Administrative Work

Outbound AI is a conversation AI platform purpose-built for healthcare, specializing in automating phone-based administrative tasks across the revenue cycle. Their AI-powered virtual agents act as workforce multipliers, partnering with medical billing teams and healthcare staff to drive productivity, streamline burdensome processes, and accelerate time to payment-all while improving the daily job experience for human talent.

Outbound AI’s solutions are tailored for physician practices, healthcare enterprises, and healthcare partners. The platform automates routine phone work such as billing, claims management, and payer communications, freeing up staff to focus on higher-value activities. Outbound AI’s technology is designed to be scalable and customizable, integrating with existing systems of record and supporting a wide range of healthcare job functions.

The company’s Conversation AI Cloud offers a portfolio of AI agents that can be deployed on-demand, helping organizations reduce costs, eliminate manual administrative work, and maximize collections. Outbound AI has been recognized with the Healthcare AI Impact Award 2024 and has raised $16M to accelerate its growth and innovation.

Key Features

• AI-Powered Virtual Agents:
  Automate routine, phone-based administrative tasks (billing, claims, follow-ups).

• Workforce Multiplier:
  Augment human staff, allowing teams to focus on impactful work.

• Customizable and Scalable:
  Solutions tailored for physician practices, enterprises, and partners; easily integrates with existing systems.

• Conversation AI Cloud:
  Portfolio of agents supporting a wide range of healthcare functions.

• Conversational Analytics:
  Access powerful analytics for process improvement and operational insight.

• Cost and Time Savings:
  Reduce administrative burden and accelerate payments at a fraction of the cost of manual labor.

• Cloud Deployment:
  Operationalize conversational AI in any cloud environment.

Use Cases

• Physician practices automating billing and claims phone work

• Healthcare enterprises scaling and streamlining revenue cycle operations

• Healthcare partners seeking custom conversational AI solutions and analytics

Model Selection

• Claims Work Console:
  For automating claims management and payer communications.

• PayerVA Console:
  Addresses acute pain points in revenue cycle operations for healthcare organizations.

Getting Started

• Website & Overview: outbound.ai

• Product Solutions: Explore solutions for physician practices, enterprises, and partners on the homepage.

• Contact & Demo: Use the website’s contact form to request more information or a personalized demonstration.

• Case Studies & Testimonials: Read real-world impact stories and endorsements from industry leaders on the homepage.

• Awards & Recognition: Healthcare AI Impact Award 2024 recipient.

Outbound AI empowers healthcare organizations to offload repetitive phone-based administrative work to scalable AI agents-driving efficiency, reducing costs, and freeing staff to focus on what matters most: patient care and high-impact tasks.