Olivya

Olivya: The AI Agent that enhances your customer support & experience

Olivya is an AI-powered customer service agent designed to autonomously manage incoming customer interactions, resolve queries, and strengthen customer relationships. The platform works across chat, email, and phone, delivering instant, brand-aligned responses, logging every interaction, and surfacing insights so your support team can focus on more complex or strategic issues.

Key Features

• Instant Multi-Channel Support: Responds to customer queries via chat, email, and phone immediately, ensuring no wait times.

• Brand-Aware Conversations: Knows your business, products, and voice; aligns responses with company policies and tone.

• Self-Service & Escalation: Where possible, empowers customers to self-serve; when needed, escalates issues appropriately.

• Insight & Analytics: Extracts data and insights from each interaction to build customer profiles, feedback loops, and to improve the experience over time.

• 24/7 Availability: Always on; handles queries when human agents are busy or offline.

• Seamless Logging & Escalation: Logs all interactions, escalations, and unresolved issues for action by human team members; keeps transparency.

Use Cases

• Businesses looking to provide round-the-clock customer support without scaling staff proportionally.

• Companies wanting to reduce response times and waiting times for customers.

• Organisations aiming to maintain a consistent brand voice and high quality in customer communications.

• Teams seeking insights from support interactions to improve product, service, or customer satisfaction.

Getting Started

• Website: https://olivya.io/ olivya.io

• Book a Demo / Trial: Sign up or request a demo / free trial via the website to see live how Olivya handles support.

Olivya acts as a smart, reliable member of your support team—taking care of routine interactions, learning from every conversation, and helping you deliver better customer experiences, faster and more consistently.