Lance

AI Voice Agent for Hotel Operations

Lance is an AI voice agent that handles guest communication and orchestrates operations across a hotel. It runs hotel operations through natural conversation, answering guest calls and messages in real-time. Lance navigates existing systems and executes complex workflows from reservations to service requests without human handoffs, eliminating queues and transfers.

Key Features

• Inbound Guest Request Handling: Answers calls and messages, understands guest needs, and takes immediate action.
• Legacy System Integration: Navigates existing hotel systems, property management software (PMS), CRM, and reservation platforms.
• Real Task Completion: Executes tasks such as booking restaurants, modifying reservations, and coordinating services.
• Fast Setup: Can be set up in under an hour.
• Follows Existing Rules: Adheres to your hotel's current assignment rules, automations, and reporting.

Integrations

Lance connects to the systems your hotel already uses, including property management platforms, legacy back-office software, and CRMs.

Getting Started

To see how Lance can run your hotel with AI-powered voice communication and seamless automation, you can book a demo on their website. Website: https://www.lance.live