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    Hyro

    Hyro

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    Healthcare

    Conversational AI automating healthcare calls, scheduling, and patient support tasks.

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    About Hyro

    Hyro: Adaptive Conversational AI for Healthcare Operations

    Hyro is a leading conversational AI platform purpose-built for healthcare organizations, automating over 85% of repetitive patient interactions across call centers, websites, mobile apps, SMS, and more. Hyro’s generative AI voice and chat assistants require no training data and can be deployed out-of-the-box, delivering a 60x faster time-to-value compared to traditional virtual assistants.

    Hyro integrates with leading systems like Epic EMR and Salesforce, automating patient record identification, appointment scheduling, prescription support, and more. The platform intelligently sorts and handles call volume-fully automating routine calls, directing complex calls to the right agent, and deflecting simple queries to self-service channels such as SMS. This dramatically reduces staff workload, wait times, and operational costs, while improving patient access and satisfaction.

    Hyro’s adaptive AI learns and updates automatically, requiring no manual flow-building or ongoing maintenance. It also provides robust analytics and reporting, empowering operations and IT teams with actionable insights to further optimize patient engagement and operational efficiency.

    Key Features

    • Out-of-the-Box Conversational AI:
      No training or manual setup required; deploys rapidly and adapts to your system.

    • Omnichannel Automation:
      Handles interactions across voice, chat, web, mobile, and SMS.

    • Epic EMR & Salesforce Integration:
      Automates patient record lookup, scheduling, and CRM conversations.

    • Routine Call Automation:
      Resolves over 85% of repetitive patient queries and tasks.

    • Smart Call Routing:
      Directs complex issues to live agents and deflects simple calls to self-service.

    • Analytics & Feedback Loops:
      Real-time insights and reporting to optimize workflows and engagement.

    • Compliance & Security:
      Built for responsible, secure, and compliant patient-facing deployments.

    • No-Code Maintenance:
      Eliminates the need for costly, time-consuming manual bot training and updates.

    Use Cases

    • Automating patient scheduling, prescription refills, and record access

    • Reducing call center wait times and staff burnout

    • Enhancing patient engagement across digital and voice channels

    • Replacing outdated IVR systems and ineffective chatbots

    • Improving operational efficiency and reducing costs

    Model Selection

    • Voice and Chat AI Assistants:
      Adaptive, out-of-the-box agents for healthcare workflows.

    • Omnichannel Deployment:
      Consistent automation across phone, web, SMS, and mobile apps.

    Getting Started

    Hyro empowers healthcare organizations to automate patient communications, streamline operations, and deliver better experiences-without the complexity and delays of traditional chatbot solutions.