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    Gridspace

    Gridspace

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    Platform for AI voice agents automating and analyzing customer phone calls.

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    About Gridspace

    Gridspace: AI Voice Agent and Contact Center Automation Platform

    Gridspace is an advanced conversational AI platform designed to automate and enhance customer phone interactions for contact centers and enterprises. At its core is Grace, a state-of-the-art AI voice agent capable of handling complex conversations-booking appointments, qualifying leads, collecting payments, managing accounts, answering FAQs, and more. Gridspace also offers Sift Analytics to analyze call transcripts, extract actionable insights, and optimize contact center operations.

    Gridspace’s platform is built for scalability, reliability, and compliance, serving regulated industries and large enterprises with robust security certifications (PCI Level 1, SOC 2 Type 2, GDPR, HITRUST, HIPAA). The system is easy to customize and integrates with existing voice technologies, allowing businesses to deploy, update, and manage AI agents quickly-often in minutes, without the need for multiple vendors.

    Formed as a collaboration between SRI Speech Labs (the lab behind Siri) and recognized AI pioneers, Gridspace brings cutting-edge speech and language technology to real-world business needs.

    Key Features

    • AI Voice Agents (Grace):
      Automate inbound and outbound calls for bookings, payments, lead qualification, wellness checks, account management, and more.

    • Contact Center Automation:
      Reduce wait times, increase customer satisfaction, and scale call handling capacity.

    • Sift Analytics:
      Analyze call transcripts, discover insights, and generate custom reports to improve operations and marketing.

    • Easy Customization:
      Update AI agent workflows and playbooks as easily as updating a website.

    • Seamless Integration:
      Works with your current voice technologies and supports both inbound and outbound campaigns.

    • Enterprise-Grade Security & Compliance:
      Certified for PCI, SOC 2, GDPR, HITRUST, and HIPAA; trusted by major enterprises.

    • Data Ownership & Privacy:
      You retain full control over your data, with fine-grained access controls.

    • Scalable & Reliable:
      Proven in large-scale deployments, including contact centers with over 20,000 seats.

    Use Cases

    • Booking appointments and reservations

    • Lead qualification and data gathering

    • Payment collection and account updates

    • Answering FAQs and order status checks

    • Wellness assessments and customer support triage

    • Routing inquiries and managing high call volumes

    Model Selection

    • Grace AI Agent:
      Generative, conversational voice agent tailored to your business needs.

    • Sift Analytics:
      Advanced analytics for call transcript analysis and business intelligence.

    Getting Started

    Gridspace empowers organizations to automate, analyze, and optimize every customer phone interaction-delivering scalable, secure, and human-like voice experiences that drive satisfaction and efficiency.