Feedea

10-word factual and neutral description

AI platform for real-time call analysis, quality monitoring, and compliance.

2) Feedae: AI-Powered Call Analysis and Quality Monitoring

Feedae is an AI-driven platform that analyzes, classifies, and optimizes 100% of your business calls in real time. By combining artificial intelligence with industry expertise, Feedae automates call evaluation, detects customer pain points, and ensures regulatory compliance-eliminating the need for partial listening and manual analysis.

With Feedae, supervisors and quality managers save significant time, while sales teams benefit from improved pitch compliance and higher conversion rates (up to +15% conversion, -20% pitch errors). The platform also provides actionable insights into customer expectations and frustrations, empowering teams to refine marketing strategies and enhance customer loyalty. Feedae ensures flawless compliance, monitoring adherence to internal processes and regulations, and reports up to +35% improvement in script respect.

Key Features

• Automated Call Analysis:
  Analyzes and transcribes 100% of calls, eliminating manual review.

• Quality Monitoring:
  Detects service issues and monitors agent performance in real time.

• Sales Optimization:
  Ensures pitch compliance, boosts conversion rates, and reduces errors.

• Customer Voice Insights:
  Identifies trends, expectations, and frustrations to guide marketing and service improvements.

• Regulatory Compliance:
  Monitors and enforces adherence to regulations and internal processes.

• CRM Integration:
  Automatically enriches your CRM with call data and insights.

• Custom Evaluation Grids:
  Tailors analysis to your specific quality criteria and business goals.

• Actionable Reporting:
  Delivers detailed reports and action plans, supported by dedicated CSMs.

Use Cases

• Call centers seeking to automate and enhance quality monitoring

• Sales teams aiming to optimize pitch and compliance

• Customer service departments wanting real-time insights into client needs

• Organizations needing to ensure regulatory compliance and reduce risk

Model Selection

• Full AI Automation:
  100% call analysis and transcription, tailored to your business.

• Human-in-the-Loop:
  CSM support for onboarding, training, and continuous improvement.

Getting Started

• Website & Product Overview:
  Visit the AddSalt.ai homepage to explore features, benefits, and how the AI phone concierge works.

• Schedule a Demo:
  Book a quick 10-minute personalized demo to see AddSalt in action and discuss your specific needs via the Contact page.

• Pricing Information:
  Learn about pricing plans and get in touch for a custom quote on the Pricing page.

• Contact & Support:
  Reach out to the AddSalt sales and support team via the Contact page or email sales@addsalt.ai for inquiries and assistance.

• Legal & Privacy:
  Review AddSalt’s Privacy and Cookie Policy to understand data protection, compliance, and user rights.

• Blog & Resources:
  Check out the AddSalt.ai News & Updates (if available) or subscribe to their newsletter for industry insights and tips.

Feedae enables businesses to make data-driven decisions, boost sales, improve service quality, and ensure compliance-by leveraging the full power of AI for call analysis and monitoring.