Edge

Thunai Edge: Local-first voice and screen intelligence

Thunai Edge is a desktop AI tool for contact centers that captures conversations and screen activity, creates notes, and automates follow-up work. It works with applications already on the agent’s screen and supports local, cloud, or hybrid AI.

Key Features

• Local AI: Speech-to-text, summaries, and AI models run on the device, with offline operation and audio, screen activity, and transcripts staying local.
• Cloud and hybrid options: Use your own API keys for models from OpenAI, Anthropic, or Gemini, or combine local and cloud AI to route tasks between models.
• Bot-free recording: Capture in-person, phone, and online conversations through desktop audio and the microphone without a bot joining the meeting.
• Conversation outputs: Transcribe calls, generate summaries, capture key points and next actions, and create notes in your preferred format.
• Desktop actions: Edge works with existing applications on screen without connectors, with workflows for meeting briefs, meeting minutes, and CRM updates in BYOK or hybrid mode.
• Screenkick workflows: Capture the on-screen steps experienced agents follow and turn those steps into guided workflows and process documentation.
• Recording controls: Edge asks for consent before every recording, while teams set the keys, models, and policies governing what can leave the device.
• Desktop compatibility: Local AI supports Windows PCs with 8 GB GPU memory and Macs with M1 or later chips; devices below these specifications can use Cloud AI.
• Optional cloud expansion: Add Thunai CX Cloud and send selected information for live agent assistance, call scoring, QA audits, customer history, and team-wide trends.

Use Cases

• Customer support: Use conversation and screen context to resolve customer issues, then generate summaries and next steps after calls.
• Sales: Automatically capture objections, commitments, and follow-ups from customer conversations.
• Healthcare: Generate consultation summaries while staying focused on patients.
• Operations: Turn meetings and agents’ on-screen work into repeatable processes, guided workflows, and documentation.

Pricing

Thunai Edge is free to install and includes 10 days of full access to premium features. Every plan includes unlimited recording.

Getting Started

• Website: www.thunai.ai/edge

Thunai Edge combines desktop conversation capture, local AI, screen context, and workflow automation for contact center teams.