Doorkeep

Doorkeep: AI call answering for property managers

Doorkeep is an AI phone agent for property managers in the United States. It answers tenant calls 24/7 by property name, handles routine questions using property-specific knowledge, and connects urgent calls to the team with a briefing.

Key Features

• Property knowledge: Per-property knowledge bases supply answers to routine tenant questions.
• Configurable call rules: Set call windows, call types, emergency definitions, and who to reach across your portfolio.
• Emergency handling: Urgent problems ring your team; life-threatening situations trigger a recommendation to call 911, caller-name collection, and a text to your Call List instead of a transfer.
• Call transfers: Starter includes warm transfers to one destination, while Professional adds multi-person call lists rung in your chosen order.
• Leasing lead capture: The agent captures prospective tenants' names and phone numbers for team follow-up.
• Call records: Calls are recorded, transcribed, summarized, and logged by property, with recording disclosed on every call.
• Dashboard and reporting: Review handled calls and outstanding callbacks in the dashboard, with per-property reporting included in Professional.
• Notifications: Email and SMS notifications follow your notification settings.
• Professional team tools: Staff Contacts put technicians and contractors on call lists without logins, while situation notes provide your wording on urgent calls at each building.

Use Cases

• After-hours coverage: Answer overnight calls and review a summary of what was handled and what needs attention.
• Routine tenant questions: Handle questions such as trash collection schedules without requiring a callback.
• Leasing inquiries: Answer availability questions and capture contact details for follow-up.
• Maintenance calls: Document issues, notify maintenance, and escalate urgent problems to the on-call team.

Pricing

Starter costs $149/month billed annually at $1,788, with 100 monthly minutes and additional minutes at $1.50 each. Professional costs $349/month billed annually at $4,188, with 300 monthly minutes and additional minutes at $2.00 each. Monthly billing is also available. There are no setup fees, and plans can be canceled anytime. Larger portfolios can contact Doorkeep to discuss a fit.

Getting Started

• Website: doorkeep.co

Doorkeep combines 24/7 property call answering with configurable routing, call records, and urgent-call escalation.