Decoda Health

Decoda Health: Proactive AI Platform for Medical Practice Operations

Decoda Health is an AI-powered platform designed to streamline and automate front desk and administrative operations for medical practices. By integrating proactive AI agents and modular features, Decoda Health enables clinics to handle routine tasks-such as patient calls, appointment scheduling, payment collection, and documentation-efficiently and accurately. The platform’s seamless integrations, multilingual support, and customizable workflows help practices increase appointments, boost collections, and enhance patient satisfaction, all while freeing up staff to focus on patient care.

Key Features

• Automated Call Handling:
  AI agents answer and manage calls for scheduling, medication refills, FAQs, and more, 24/7-including after-hours support.

• Appointment Scheduling & Reminders:
  Patients can book, reschedule, or cancel appointments via phone, text, or online, with automated reminders to reduce no-shows.

• Payment Automation:
  Accepts payments in person, by phone, text, or online; automates outstanding balance outreach, sets up payment plans, and explains bills simply.

• Multilingual Support:
  Handles patient interactions in approximately 25 languages, including English, Spanish, Arabic, French, and Hindi.

• Smart Intake & Verification:
  Captures consent, card on file, and forms; validates insurance, address, and phone numbers to reduce claim denials.

• AI Scribe & Documentation:
  Automatically transcribes and summarizes patient encounters, learns your note-taking style, and supports customizable templates.

• Communication Hub:
  Centralizes SMS, email, eFax, inbound/outbound calling, and even physical mail from one platform.

• Reputation Management:
  Automates review requests and feedback collection to improve your online reputation.

• Customizable & Reviewable Workflows:
  Configure agents to your preferences, review AI actions, and approve or intervene as needed.

• Analytics & Reporting:
  Track key metrics like outstanding balances, call volumes, and appointment rates to identify areas for improvement.

Use Cases

• Automating front desk calls and appointment scheduling

• Streamlining payment collection and billing inquiries

• Managing patient intake, consent, and insurance verification

• Reducing administrative workload with AI-powered documentation

• Enhancing patient engagement and satisfaction with multilingual, 24/7 support

• Improving revenue cycle management and reducing claim denials

Getting Started

Website: decodahealth.com

Demo & Contact: Experience a live demo or contact the Decoda Health team via the website.

Learn More: Explore features, client testimonials, and integration options on the official site.

Decoda Health empowers medical practices to automate routine operations, improve patient experience, and optimize revenue-allowing healthcare teams to focus on what matters most: delivering quality care.