Convin

Convin

Convin is a Bengaluru-based company founded in 2021 by four IIT Delhi graduates. It builds an AI agent platform for customer conversations that automates phone calls, assists human agents during live calls and analyses recorded conversations. Its customers are B2C businesses and contact centers in sectors such as banking, insurance, healthcare, edtech, BPO and real estate.

Key Features

• AI Phone Call Agent: Voice bot that runs inbound and outbound calls for lead qualification, follow-ups, payment reminders and routine support queries.
• Real-Time Agent Assist: Gives human agents live prompts and objection handling guidance during calls, with a separate supervisor assist view.
• Conversation Intelligence: Automated QA that audits and scores customer conversations and surfaces voice of customer insights.
• Convin LLM: A 7-billion parameter language model the company built for Indian contact centers, announced in August 2024.
• Developer speech APIs: Speech to text in 20+ languages, with text to speech listed as coming soon.

Use Cases

• Collections: Automated payment reminder and collection calls for banking and finance teams.
• Lead qualification: Calling and qualifying inbound leads before routing them to sales reps.
• Contact center QA: Auditing calls for compliance and agent coaching.
• After-hours support: Handling repetitive customer queries outside working hours.

Getting Started

Book a demo or try a sample AI call on the Convin website: https://convin.ai/