Cognigy

Cognigy: AI-first CX, made real.

Cognigy provides generative and conversational AI-powered customer service agents for businesses. The platform is designed to deliver fast and personalized service to customers across various channels. It is used by over 1,250 brands worldwide to build and manage an Agentic AI Workforce, delivering automated conversations and support for human agents.

Key Features

• AI Agents for Voice & Chat: Deploy AI agents that deliver empathetic phone conversations and provide personal support on all digital and messaging channels.
• Agent Copilot: Empowers human service agents with tools such as real-time AI coaching, automated wrap-ups, instant access to knowledge resources, and global language support through real-time translation.
• Enterprise Ready Generative AI: Integrates secure LLMs into the contact center to provide personalized customer experiences, advanced language understanding, and automated conversation design workflows.
• Omni-channel AI Workforce: Allows enterprises to create and deploy AI Agents for various use cases, automating tasks and reducing response times to scale contact center operations.
• Integrations: Seamlessly integrates into existing systems, including Avaya, AWS, Genesys, NiCE, Microsoft, and 8x8.

Use Cases

Cognigy's platform is applied across multiple industries to enhance customer service and operational efficiency. Stated industries include:

• Airlines
• Automotive
• Finance & Banking
• Healthcare
• Insurance
• Retail & E-commerce
• Telecommunications
• Utilities

Customer examples mentioned include Lufthansa for end-to-end self-service, Toyota for in-car AI agents, DHL for handling service inquiries, and Frontier Airlines for automating monthly conversations.

Getting Started

Website: https://www.cognigy.com