Cleon

Cleon: The intelligence behind your guest experience

Cleon is an operational layer for the hospitality industry that handles guest conversations, acts across your systems in real time, and surfaces insights to drive better decisions. It is designed as a smarter infrastructure to help properties meet high guest expectations and deliver a consistent experience at scale, without requiring more staff or changing a property's unique character.

Capabilities

• Every conversation, covered: Cleon engages in your brand's voice and the guest's language across inbound calls, outbound follow-ups, emails, and reservation changes. It also knows when to bring a person into the conversation.
• Every system, connected: The system reads from and writes back to your Property Management System (PMS) and other systems your properties use. Interactions update records in real time with zero manual entry.
• Patterns that point forward: It captures signals from early guest conversations to detect patterns in guest requests, what they don't find, and what makes them return.

Integrations

Cleon integrates with your PMS and other systems your properties already run. The company states they can build to your specific stack.

Getting Started

You can book a conversation through the official website: https://getcleon.ai

Cleon is an infrastructure layer that allows hospitality teams to focus on human connection, such as building relationships and making judgment calls. By handling operational tasks, it aims to make every touchpoint feel effortless for both the guest and the team.