Citizen Call
Outsourced French call center providing customer experience and sales solutions.
About Citizen Call
French outsourced call center specializing in omnichannel customer relationship management.
Citizen Call - Centre d'appels externalisé 100% français
Citizen Call is a customer relationship management provider based entirely in France, operating primarily out of Mérignac. The company specializes in outsourcing customer service and commercial interactions, offering a blend of human expertise and digital technology to manage client relationships. By maintaining all operations domestically, they ensure high-quality communication and cultural alignment for French-speaking markets. Their approach integrates traditional telephone reception with modern digital channels, allowing businesses to offload their support, telemarketing, and administrative outreach to a dedicated external team. The service is designed to be flexible, operating 24 hours a day, 7 days a week, to meet the varying demands of different industries, from e-commerce to service providers.
Key Features
100% French Operations All teams and call centers are located in France, ensuring cultural fluency and high-quality language skills for seamless customer interactions.
Omnichannel Management The platform handles various communication channels including telephone calls, emails, live chats, and social media interactions to provide a unified customer experience.
24/7 Availability Services are available around the clock, enabling businesses to offer continuous support to their customers regardless of the time or day.
Hybrid Human-Digital Approach Citizen Call combines human agents with artificial intelligence tools, such as chatbots and callbots, to optimize response times and manage recurring requests efficiently.
Customized CRM Integration The service integrates with existing Client Relationship Management tools to ensure data consistency and personalized tracking of customer history.
Use Cases
Citizen Call supports e-commerce businesses that need to manage high volumes of pre-sales inquiries and post-sales claims without hiring internal staff. It assists marketing agencies by executing targeted telemarketing campaigns for lead generation and appointment setting. Healthcare and service professionals utilize the service for medical secretariat duties and calendar management, ensuring no appointments are missed. Additionally, companies facing sudden spikes in activity or crisis situations can rapidly deploy Citizen Call's flexible teams to handle overflow and maintain service continuity.
Getting Started
Citizen Call offers a robust solution for organizations seeking to professionalize their customer relations without the overhead of an internal call center. By prioritizing domestic talent and integrating versatile digital tools, they provide a reliable extension to a company's workforce. This focus on quality and flexibility allows businesses to enhance their user experience while retaining the personal touch essential for building long-term customer loyalty.