Certus AI

Certus AI | The AI Phone System Restaurants Rely On
Certus AI is an advanced AI voice agent designed exclusively for restaurants, answering every incoming call instantly, intelligently, and around the clock. By automating order taking, reservation management, payment processing, and customer inquiries, Certus AI helps restaurants recover significant lost revenue—often six figures annually per location—while freeing staff to focus on in-person service. The system integrates seamlessly with 45+ point-of-sale (POS) and reservation platforms, ensuring orders flow directly to the kitchen without manual input. Certus AI is fully customizable to reflect each restaurant’s brand, menu, and operational style, supports multiple languages and accents, and provides secure payment processing over the phone. Restaurants using Certus AI report higher order accuracy, increased average order value through smart upselling, and improved customer satisfaction, with live performance data accessible via a dedicated dashboard.

Key Features

• 24/7 Call Answering: Never miss a call, order, or reservation opportunity, day or night.

• Automated Order Taking: Handles delivery, takeout, and dine-in orders with pinpoint accuracy and zero errors.

• Reservation Management: Books, updates, and cancels reservations in real time, synced with your calendar.

• Smart Upselling: Suggests menu pairings and add-ons to increase average order value.

• Secure Payment Processing: Takes card payments over the phone and sends paid orders directly to your POS.

• Multilingual & Accent Support: Communicates fluently in multiple languages and understands diverse accents.

• Seamless POS Integration: Connects with 45+ POS, reservation, and delivery platforms for end-to-end automation.

• FAQ Handling: Instantly answers common questions about hours, parking, and menu items.

• Customizable Brand Voice: Tailored to match your restaurant’s tone, process, and customer experience.

• Performance Dashboard: Delivers real-time analytics on call volume, order value, and customer satisfaction.

Use Cases

• High-volume restaurants needing to capture every order and reservation, especially during peak hours

• Establishments seeking to reduce labor costs and staff burnout from constant phone duties

• Businesses aiming to increase revenue through consistent upselling and minimized missed calls

• Restaurants wanting to offer a seamless, multilingual customer experience without hiring additional staff

• Operators looking to reduce reliance on third-party delivery platforms and associated fees

Getting Started
Website: https://www.certus-ai.com
Demo: Book a live demo directly on the website to experience the system in action.
Onboarding: Simple 3-step process over 5 days, with just 45 minutes of your time required for setup and training.
Integration: Connect Certus AI to your existing POS and reservation systems in minutes.
Support: Lifetime access to a private chat with the Certus AI team for ongoing assistance and feedback.

Certus AI transforms restaurant phone operations into a fully automated, revenue-generating channel, ensuring no call—or customer—is ever missed. By handling the repetitive, time-consuming tasks of order taking, reservation management, and payment processing, Certus AI allows restaurant teams to focus on delivering exceptional in-person service while driving bottom-line results.